Before you go to Banner Medical Center, you may want to know what the people who have already gone to this Payson emergency room think.
Holly Dailey⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI was in the ER twice in 2 weeks. It was amazing. First time I was diagnosed quickly and transported to a hospital in the valley that could help my condition. Unfortunately I was released too early and had complication. When i went back to payson they were going to hydrate me and send me home. Thank God for ER nurse Blaine. He listened to me and relayed what I was feeling. I was transported again had emergency surgery and now I am good. Thank you Blaine you are my angle you literally saved my life.Janet JensenAs a retired helicopter flight nurse and RN instructor, I feel the hospital is terrible. The nurses are under the gun of a monitary driven monopoly corporation called Banner. My son was a patient there, and we now drive 2 hours to Prescott for much better patient care. The doctors in Payson are also Banner owned. If I’m in cardiac arrest, don’t take me there, the outcome won’t be improved by the care there.Veronica Pierson⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThis ER is wonderful the doctor came in to check in on me 5 times. I came in for trouble breathing and everyone was so compassionate from the lines team to each and every nurse, and every one I came in contact with. When the doctor asked if I was in pain he addressed that issue along with my severe asthma. The whole staff was wonderful and knew I am a patient with severe medical issues and took care of me with percent knowing they had to act quickly. After needing 7 breathing treatments steroids, magnesium and something for pain they where able to send me on my way. Thank you banner staff.Garth BrownZero Stars! I am a 68 year old single individual that had a routine procedure at Banner Payson Medical Center. I live alone, am self-reliant, and over the course of several months ahead of a procedure recommended by my PCP I was asked by several different hospital personnel if I had someone to check in with after the procedure. My initial response was that I didn’t have a ‘babysitter’ and I was told explicitly that I didn’t need anyone at my house for 24 hours, just someone to check in with. I had several people that I would be checking in with and that was acceptable. I was asked at least twice, at the hospital before the procedure if I had someone to check in with and I gave them the same answer, ‘Yes, there are five different people that I have arranged to be in contact with.’ Everyone I dealt with was wonderful until after the procedure when a ‘Big Nurse’, ‘Nurse Ratched’ type butted in, claimed to be in charge, and demanded to know who would be staying with me. I told her, ‘No one,’ that I had several people lined up that that would be checking in on me. She said that I HAD to have someone staying with me for 24 hours and that she wouldn’t discharge me unless I did. I explained again that I had been told all along that a 24 hour babysitter wasn’t necessary but that wasn’t good enough with Big Nurse. She didn’t believe me and wasn’t going to let me go home. In July I had an in-office consultation with the physician that would be performing the procedure and he sent me home with ‘Preparation’ Instructions. They stated: …someone needs to check on you for 24 hours later. The Preparation Instruction made no mention of having to have someone at my house for 24 hours after the procedure. At the hospital, after the procedure had been completed I was given another document titled, ‘INFORMED DISCHARGE’. The ‘Discharge Instructions’ stated: Have someone stay with you, if needed. I emphasis the wording, ‘if needed’. ‘If needed’ does not translate to ‘must have’. I got into a shouting match with Big Nurse and she finally relented and allowed me to go home. This person obviously had not read the discharge instructions issued by the hospital and she should not be in the position of not allowing a patient to be discharged if they don’t match her ‘expectations’ while adhering to what is required to, and stated by, the hospital’s own discharge instructions. She caused me a lot of unnecessary grief and distress and she needs to be put in some other capacity where she is not directly involved with the patients. She is a misinformed bully and needs to go.Brittaney Henning⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI was super impressed with the labor and delivery department! All the nurses were amazing! I had the best experience!Steve Kennedy69 year old male. Rushed to emergency for severe spinal back pain. Couldn’t breath and pain was unbearable. At emergency was shot full of pain meds which I told doctors doc no good. No x-rays, CT or MRI were taken. Later in emergency for 5 hours. Where two blood samples were taken. Finally to doctors came in and said there is nothing they could do for me. I asked to be transported to PHX to which they had no reason To do that either. No test or examination ever performed. Only large amount of pain meds administered. Which did little. Then they said I could leave. How can such an inept hospital operate. Doesn’t Payson deserve good hospital care? I was able to get a ride (I am single man and live alone) to Phoenix hospital. Waiting results for possible legal action. All this is only my opinion but I probably lay and die before I ever go back to Payson banner.Missy ParkerBanners billing department is so messed up. They want you to do all the work between your insurance and them. My husband was put in the hosptial last year and Banner called my insurance to make sure that we were covered.They both agreed that we were. Now they are saying that they are not in network with our insurance under the multi plan. On the multi plan network web site Banner is listed that they are. I have called and givin the multi plan number to banners billing department and of course they have not called. I have to pay 2 payments one for me and one for my husband that is more then our house payment. Asked for help and I get told to call the insureance and have them pay. What is a person to do file bankruptcy?Suppliers RootBANNER HEALTH IS THE ABSOLUTE WORST!!! THEY ALMOST KILLED MY HUSBAND TWICE. I ALSO SEEN A DOCTOR IN PINE, DR. RECTOR, AND SHE TOLD ME THE BILL WAS PAID IN FULL (I PAID AT TIME OF SERVICE). IT WAS $279 AND I PAID CASH. I THEN GET A BILL IN THE MAIL FOR ANOTHER $107.25. HOW CAN THIS BE? I GUESS THEY JUST CHARGE WHATEVER THEY WANT WHENEVER THEY WANT. I WAS TOLD BY CUSTOMER SERVICE THAT I HAD NO OTHER CHOICE BUT TO PAY TO AVOID BAD CREDIT. THIS IS THE WORST HEALTH CARE COMPANY EVER!!! THEY HIRE LESS THAN DOCTORS, UNDER STAFF ALL THEIR FACILITIES, DOUBLE CHARGE YOU, AND GIVE YOU TERRIBLE HEALTH CARE!!! RUN!!! RUN VERY FAR FROM BANNER HEALTH…AND ANYTHING BANNER!!!Customers RootBANNER HEALTH IS THE ABSOLUTE WORST!!! THEY ALMOST KILLED MY HUSBAND TWICE. I ALSO SEEN A DOCTOR IN PINE, DR. RECTOR, AND SHE TOLD ME THE BILL WAS PAID IN FULL (I PAID AT TIME OF SERVICE). IT WAS $279 AND I PAID CASH. I THEN GET A BILL IN THE MAIL FOR ANOTHER $107.25. HOW CAN THIS BE? I GUESS THEY JUST CHARGE WHATEVER THEY WANT WHENEVER THEY WANT. I WAS TOLD BY CUSTOMER SERVICE THAT I HAD NO OTHER CHOICE BUT TO PAY TO AVOID BAD CREDIT. THIS IS THE WORST HEALTH CARE COMPANY EVER!!! THEY HIRE LESS THAN DOCTORS, UNDER STAFF ALL THEIR FACILITIES, DOUBLE CHARGE YOU, AND GIVE YOU TERRIBLE HEALTH CARE!!! RUN!!! RUN VERY FAR FROM BANNER HEALTH…AND ANYTHING BANNER!!!Melissa HildebrandtThe E/R is absolutely horrible. The office staff are very unorganized. About 2.5 years ago I went in for spotting as I had just found out I was pregnant and this was my first pregnancy, I was scared I had a miscarriage. While I was waiting to get a room a nurse tried to draw my blood and completely messed up causing me to faint. I had asked for some water and was told no. Went to get an ultrasound and then was placed in a room after 2 hours. Was there for 4 hours total to get told by a very empathetic-less doctor that I had a miscarriage. Now have a healthy 2 year old. The place I went to a few days after to get a second opinion had found a heart beat instantly. When I get the bill in the mail there a re e so many error on it. I tried fighting it with banner who was less than accommodating. The OBGYN department is amazing and I wish they did not have to be a part of the horrible hospital because I would love to give them a 5 star review. They ladies are wonderful and very intuitive to your every needs. Unfortunately that was not my only bad experience with banner. I recently went to get tests done and the hospital couldn’t seem to find any of the paperwork even though the lady who set up my appointment was able to see it. I was then forced to go down to the drs office to get the orders to give to them. They has staff working that is completely useless or rude. The useless staff as if you need any help then direct you back into the line you were just in. I try and avoid this place as much as possible and so do VERY many people I know. A lot of horror stories.Heather StageI went to the ER with severe rectal bleeding, diarrhea and stomach pains. I was given a strong IV pain killer and sent home on pain pills. I came back to the ER a week later and the symptoms were much worse. I was passing out and had a high fever. About 4 hours later they sent my, by ambulance, to Banner Baywood where I received the most excellent care, and a diagnosis of Severe Ulcerative Colitis.SandraNot the greatest bedside manor. Extremely unfriendly.Jaycee GriffithThis is the worst hospital I’ve ever been to. They did nothing to help my father and even LIED to my family about what was going on. They put him in the back of a hallway so they couldn’t hear him moaning in pain. They almost let him die and wouldn’t let us move him to the valley. Thank god they did eventually, because they were going to let my father die in there and no one cared. If this hospital burnt down, lives would be saved.Cleve Bennett⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe entire staff, very professional and extremely thorough. I was visiting the area and came down with the flu. They treated me and I was on my way…Jane Wilcox⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe staff of both the ER, and outpatient services is wonderful. They truly care. I’ve been reading some of the reviews for ER, and I’m sad because I’ve experienced excellent care at the ER. Since Banner has taken over, the nursing and doctors are wonderful. Too many people forget there is an Urgent Care for “minor” emergencies. Staff has NEVER been rude to us. NEVER.Tula Elliott⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy husband had hip replacement surgery at Banner Payson Medical Center. He made the decision to have his surgery locally instead of having it done in the valley. He is very happy with his decision. He had great service starting with the pre-op staff all the way through to the nurses on his floor. We both couldn’t ask for a more caring, professional staff. We are lucky to have this facility here.lorrel spencer⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWow! My Mom received excellent care today at the ER.She said the staff was wonderful and kind!The Paramedic that took care of her was exceptional! I live in Canada so being so far away it sure makes me happy to know that she was in such caring hands! Thank you all so much☺Cori Henneman⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedOur ER department has really improved. I was impressed with all the nurse’s & techs that aided in my treatment. The Dr had a wonderful bedside manner. Very impressed.L Olson⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWe had a baby at Banner Payson and had a wonderful experience. From the admission throughout the process we had no complaints and great praise for the nurses, staff, and doctors!LaDawn ReidIt is unfortunate that I need to write this review. As with most other things, reviews tend to be written when either something outstanding occurs, or something so horrific that you can’t believe it actually happened. My parents live in the Rim Country and have for decades. I grew up in Phoenix, my brother still lives in the Valley. Last Tuesday, my 80 year old mother with Alzheimer’s, fell and had hip pain. The Payson Care Center sent her to the hospital for x-rays. At 10:30 pm I woke up to a phone call from a wonderful nurse informing me that mom had broken her hip and her shoulder. She asked if I would like to speak with the Dr. on call from the emergency room. I told her “yes, please”, it was down hill from there. The hospital was on divert (they had no hospital beds). I had a 2.5 minute conversation with the Dr., where he yelled at me for being argumentative because I was trying to find out where they would transport her for hip pinning, what about the shoulder fracture (“we don’t need to discuss it, it isn’t important”), he told me he would speak to me for another 30 seconds and then proceeded to speak to everyone around him saying that I was argumentative and he couldn’t talk to me, meanwhile, I called him by name and he never responded to me. In the background, someone else spoke and I heard that they would not have an Orthopedic surgeon on premises for the next week. The Dr. finally responded and said he was giving me back to the nurse to speak with. Lacey, the ER nurse was wonderful. We discussed the pain medications that my mom can and cannot tolerate, she helped while I found out what the possible hospitals she would be transferred to could be. I was trying to make sure that my dad would be able to drive down through the Rim and 17 inches of snow to my brother’s in Glendale and be able to get to my mom. Lacey also called me at 2:30 in the morning to inform me that mom was comfortable and in route to Mesa. The nursing staff was excellent, Dr. Beck, not so much. I have been in the health care field since 1979. I am an anesthesia provider, CRNA. I have worked with many Physicians over the past 35 years. I have never spoken with, worked with, or interacted with a ruder Doctor than Dr. Beck. The care mom received at the receiving hospital and the Dr’s I spoke with there, hospitalist, Orthopedist, Anesthesiologist, were all wonderful, helpful, and compassionate. This man, not so much. I pray that my mother never has to be attended to by him again. If this is how he treats the cognizant person with the Medical Power of Attorney, I am afraid of how he treats someone with Alzheimer’s that can’t report him.Damion Joe Garrison Morrison⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWe were here at this houstail and the staff was great and help my wife out and we are from out of town thank you all four the great work you do she still has her headache. It went down to a 6 better then a ten plus she not crying now thank you allKelly Whitlow⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI am very impressed with The wonderful care this hospital has provided for my Mom the last two time she has need care. The staff is very caring and took great care of my Mom. I am pleased with Banner Payson,and the helpful staffAmanda Richardson⭐️⭐️⭐️Very nice nurses, always trying to make me.feel better. But weird set up. When I was checked in all the beds were full so I sat in a chair off to the side.M StormI spent far too much time on hold. I just wanted to update my address. Never talked with a real person.Julie SorensenAvoid this hospital at all costs. I and all members of my party received extremely sub-standard care, and am currently in a billing nightmare in which neither the hospital nor collection agency will acknowledge payments made despite proof on my credit card statement. I would, under no circumstances ever return to this hospital.Joshua Solwerski⭐️⭐️If we didn’t want a IV, drugs, or forced premature sac rupturing for delivery, we would have to leave the property.Deborah Nelson⭐️⭐️⭐️Well just moved to Payson Arizona. Hope not to have bad experiences if we need to go there. All I have heard is nightmare stories and that concerns us. Just pray pray pray we stay healthy.Vickie FaberI gave them one star for the mere fact that i could write this review. My issue was a fall with a deep laceration that burst a bursa knee sack. Let me preface this with i always treat nurses with the highest amount of respect for a job that comes with dealing with a lot of grief from people- none of which i gave them; however, this place was terrible. I came in at 1:30 on a Sunday with a moderate amt. of waiting room activitiy. After onky 30 minutes, a room was found and some 4 hours later…a nurse finally came. Another hour, a Dr came… by 6, there were minimal people maybe 2 in the ER. Payson needs to go visit some of their Valley Banner ERs and take a course in running a hospital. The staff are mildly irritated with their own legistics and when asked to take meds, that generally upset my stomach- because i had been without food for so long- was most ridoculous i.e., even the nurse agreed and let me do as needed to get me comfort to take a pull. This visit has actually changed my mind about living full time in this community- big Boooooo for Banner Payson!Julie McLain-Berger10 days ago, My mom had to go to this ER. Furniture fell on her, and she had damage to her lower leg, and couldn’t walk. Upon entering the hospital, the friend that carried her in told the Charge Nurse that she couldn’t walk. The Nurse responded “Well, we don’t have any wheel chairs”, in a demeaning tone. They X-rayed her leg, and never once addressed the bleeding. The “Doctor” informed her that there was no broken bones, and that she could leave. and sent her on her way. My Mom suffered thru incredible swelling, and pain for over a week, thinking that she was fine, but was just bruised. She had a Dr visit with her primary care Doctor, who, upon seeing her, immediately sent her to Scottsdale hospital for treatment. There was muscle damage, and tendon damage, that the half wits at Payson regional ignored. As of now, My Mom has been given the proper anti inflammatory, and pain management medications, as well as physical therapy to aid in her recovery. The sad thing is, there are hospitals out there, staffed by quality professionals , that care about the patient. Sadly, these hospitals are paid the same from the insurance companies, as Payson regional is, despite the ineptness of the staff. From my experience, this hospital is staffed by people that simply want to collect a check, and have no care, nor desire to actually help, the people that are trapped into having to go to this hospital, as it is the only one in the area. The 1 star rating is simply due to not being able to leave a lessor rating, for which they are more accurately deserving.P. Maurer⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI work with Heber/Overgaard EMS. June 20, 2017, my partner and I transported 3 young patients from a rollover car accident in our area to your facility. I have been transporting patients to your hospital over a 24 yr period and yesterday, your staff were OUTSTANDING in being prepared for us. 2 Nurses waited at the back door for us with wheelchairs, the ER staff were all ready and waiting for us. They were so wonderful with the kids and couldn’t have been nicer to us. Each child had someone with them thru out the process. Huge improvements in your emergency department! Thank you, was a pleasure going down there. Patti Maurer EMT Heber/Overgaard Fire DepartmentCMDR HVACKERThe worst service and rudest staff I have ever seen from an ER! Came in on a Sunday afternoon with loss of vision in one eye, after getting through initial waiting room (which was empty) was placed in the hallway to wait for the Dr. Looking around a not so busy at the time hospital, waiting for the Dr. It starts raining outside, the entire staff jumped to go look at the rain! Meanwhile, still sitting in the hallway an hour goes by, I asked the nurse at the desk if someone was going to come see us, and the RUDE woman behind her jumped into the conversation “Sir! There are others people here in more critical condition that need to be seen first!” Then soon after, the Dr comes by, without any reguard to the eye issue, suggests we go see an optometrist! (NO QUESTIONS ASKED) I couldn’t believe the treatment! God forbid I break an arm or have any other emergency any time I ever come visit payson again… I’ll drive my happy ass to Phoenix for better treatment!Andrew NugentOne person registers patients by take a number machine. At least 30 min per person no other registration help. A simple trip takes hours….horrible going to die of waitingGary Cunningham⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedTop notch treatment and care for my wife and concern for my well being as well. Thank you! Kim, Sherri, Heather, Holly,Terry, and OlphliaAnna RansomI went in to ER due to blood pressure being 181/138, lethargic, confusion and disoriented. Pre-stroke symptoms. I was put in a room. Nothing was given to me to bring down blood pressure. The doctor kept asking me questons. I could not make a sentence. I finally got “check the computer system I’ve been here many times for same symptoms”. The doctor proceeded to tell me that they had no access to my past medical records due to Banner purchasing the hospital. I found out later that this was not true. I mentioned to the doctor I may need a Nifedipine to lower my systolic blood pressure. Then he put me on nothing by mouth. Which exaggerated the symptoms I was having. I called my dentist, Doctor Beiers, because he had witnessed me having a TIA in his chair when he was treating me and asked permission to give the ER doctor his personal phone number. I requested the ER doctor to call Dr. Beiers and tried giving him the phone number. He wanted nothing to do with my request. They pulled me out of the room and left me on the gurney right in the middle of traffic coming and going due to lack of rooms. Payson is a small town and I am a practicing Pharmacist with a PharmD. Majority of ER patients were familiar with me due to my line of work. Very embarrassing. He then wanted to send me down via ambulance to Mesa Banner to see a Neurologist. I stated that I would have my daughter drive me down. He kept threatening me with a “Leaving Against Medical Advice” (AMA). Finally the Neurologist down at Mesa Banner stated that there was nothing he could do for me that that doctor at Payson ER couldn’t do. I also finally got an individual that recognized me to give me a plastic cup of water. Which she did. I sat out in view for just shy of 8 hrs before getting released. I’ve since then had two episodes. What me and one of my daughters (a certified Nurse) calls my TIAs (episodes). I refuse to return to the Payson Hospital due to lack of care. One of my physicians wrote a letter on my behalf stating I knew what I was experiencing due to my education so I may carry with me at all times for the Payson ER. Now my daughters just keep an eye on me. On a good note the Nurses also recognized me and took very good care of me at times shielding me against other patients that wanted to speak with me. My experience with Payson ER was a complete nightmare. I’m sorry that I could not give a less than one star. No stars would be a better estimate of service in the ER.Valerie DeedlerI admit I have not had treatment at this facility so my concern was not related to any of the caregivers at this hospital but I had applied for a position in registration. I arrived early for my interview and while sitting in lobby I heard the over head pager. “Now serving number 59” I felt like the patient’s were in DMV waiting for their turn to update their vehicle registration. My feeling intially was that they turned human patients into numbers. I heard a patient say to his wife “that’s right we can’t get go up we have to wait for our number” Maybe their argument would have been it is added privacy for patients as there was no mention of names. On to the interview I went, entering an office that that was jammed with papers everywhere that appeared not to have any orgainization. I understood my interviewer to say that the most important part of the job was to collect 85% of all money owed and that if that occurred there would be a bonus but if not your statistics would be posted for all of your coworkers so they would know who let them down, didn’t see team work in that. The second most important thing was that I would have 7 minutes to register a patient max as it did not matter how slow a patient was I would be driving the pace. There was no mention of patients needs. I have worked in the health care system for more than 25 years and a large part in home health. I was given the sense that my work was not as important and there was no ergency in the work I did. Patients are being discharged home more ill than ever before. Patients go home with extensive wounds, on IV drugs, vents, Enteral Feedings, TPN, Chemo Therapy. I would say there is an ergency for all patients. I have worked in hospitals, nursing homes, physician office and with home infusion, enterals, home medical equipment and with assisting a health care company setting up a computer system to link their hospitals with their home as they recognized the all around care for patients. Obviously the interviewer could not see a link between hospitials and the overall care of a patient. The changes to our healthcare system advocate treating patients for a life time with all their needs from birth to death and all that occurs between with compassion. I left the interview deciding I would not, nor could not work for such a group.Alex MendezWe had a Motorcycle accident in the trails of Tonto National Park and this was the closest hospital that the ambulance found. Terrible service, terrible attitude, we freaked out and told them we wanted an ambulance to Mayo Clinic in Scottsdale, since it was 20:00 hrs there was no service!!! We ended up paying a x ray technician $200 to take this man in his car to Mayo Clinic. Unbelievable…..Zach DaddabboAlmost killed my father twice. Had to be transported to a different hospital both times. No clue what they’re doing. Hope banner sweeps house when they take over.Catie G.FIRE DR GEAR!!!!! Worst hospital ever!!! I brought my sister there yesterday for a kidney infection they did nothing to treat her and now she is running a fever and the ER won’t answer the phone!! Boo!Stacy Bahr⭐️⭐️⭐️⭐️Fast friendly and accurate serviceTito Loya⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedAwesome service
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Banner Medical Center Emergency Room in Payson.
◼️ Open 24 hours this emergency room of Payson?
Yes, of course. The Banner Medical Center is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Banner Medical Center is open on holidays and also on Sundays.
◼️ What’s the address of the Banner Medical Center in Payson
The full address is 807 S Ponderosa St, Payson, AZ 85541, United States.
◼️ What’s Banner Medical Center phone number?
The phone number of Banner Medical Center is +1 928-471-3222. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 34.2299506 and a longitude of -111.320838.
◼️ How much is it to go to the Banner Medical Center?
The cost of visiting the emergency room of Banner Medical Center may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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