Before you go to Mercy, you may want to know what the people who have already gone to this Fort Smith emergency room think.
Lana Underwood⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedVery pleasant experience. Was in and out very quickly. Dr Johnson and nurse Brandon were awesome. The took very good care of me. Everyone was nice and pleasant. Had no wait time was out in less than 2 hours. Thank you to everyone at Mercy Emergency for taking care of me.Laura Mino⭐️⭐️⭐️Boy I am conflicted about what to say. This will be a long review. We took my mother in twice, a Wednesday afternoon then again Friday afternoon. First off, they are way understaffed and under-resourced for as big of a hospital as they are. Both days that we were there we heard people from all over – Rogers, Hackett, Texarkana – coming to this hospital because I guess it’s the only major hospital in the area. It’s a big hospital, but not big enough to service everyone in a 60 mile radius. On Friday we came in because my mother was bleeding, had a pulse over 100, and low blood pressure, she was barely conscious and yet she still had to wait 3 hours to get a room. The nurse who triaged us about 2 hours after we got there said, “With vital signs like this she needs to be in a room ASAP” but they didn’t have any rooms open. We had to wait another hour for a room to open up. Second off, people come here who don’t actually have emergencies and they make the wait times way longer. If you have a cold or the flu, and are not ACTIVELY DYING, go to the urgent care! Not the ER! And don’t bring 7 family members with you to eat a giant bucket of chicken wings and have a family reunion in the ER while you wait. This is a public space and people are sick, have some freaking consideration. Go across the street to a restaurant to have your meet and greet and let people wait in peace without listening to your cackling, cussing, and chewing. Thirdly, the ER staff are unbelievably uncommunicative. I think this is probably because of being short staffed. The second day we were there we were assisted by a nurse who was not normally working in the triage department and she was the best, most helpful and compassionate employee we’d met the entire time we were there (shout out to Wilma! You rock!). Nurses often wouldn’t even tell you what they were doing while they were doing it. You’re being stuck with a needle and having blood drawn? Cool, what for? They’ll never tell you. If you specifically ask “and what is this for?” they get mad that you’re slowing them down or bothering them and give you short one-word answers that don’t actually explain anything. All of the nurses (really anybody who was wearing scrubs and a badge) looked exhausted and worn down. The ER department is a rough gig; if Mercy isn’t staffing or paying these people adequately, then you can bet the patients won’t receive the best care. You need happy, well-rested physicians to provide excellent care and that just isn’t happening here. Finally, the actual care. We brought my mom in on Wednesday because she went to her Primary Care Doctor who did some blood tests and, based on those tests, recommended she go to the ER immediately. So we did. We thought maybe having a recommendation from a Mercy doctor would speed up the process of checking into the Mercy ER – but no. Apparently the different departments in Mercy DO NOT TALK TO EACH OTHER. So even though we had the paperwork from the Primary Care and told them we were here on her orders, the ER docs didn’t really pay attention to that or seem to care at all. They ran their own tests, “stabilized” her by giving her an IV for hydration and a potassium drink, then sent her home. They did nothing to check for heart or kidney problems, which is why the Primary Care doc sent her in the first place. Thus we were right back in there on Friday for the SAME THING. THAT time her vitals were much worse so they actually paid attention and ordered blood work, xrays, etc. My guess is they get a lot of patients who aren’t ‘really’ sick and they assumed that was the case with my mom, so they didn’t take the time or resources to really check her out thoroughly – again something they probably did because of a lack of staff and resources. Overall, if you are ACTUALLY ACTIVELY DYING AND NEED TO BE STABILIZED, this is a great ER. If you aren’t, GO SOMEWHERE ELSE so that they can use their limited resources on people who really urgently need it.steve firminghamWe were there 9 hours . The place was crowded , but not because of people coming in. For the first 5 1/2 hours not one person got to see a doctor. They just seemed to rely on the fact people would tire of w waiting and leave. Some I know waited 5 hours and then left without treatment. At the 5 1/2 hour mark they finally started talking patients back. The only possible explanation is there was no doctor there. A hospital that big , and the service is 100 times worse than our little hospital in ozark , or any other hospital I’ve ever been too . No explanation was ever given. 9 hours for what should have taken 1, 2 at the most.John BranchSlowest hospital I have ever seen and I have been in many around the world maybe if I have to I will try BaptistAlyanna FraleyThis emergency room is extremely HORRIBLE!!we have been here for 4hours with a 2yr old!!There staff is EXTREMELY RUDE!!I’m so shocked this hospital is still in business!!I will NEVER come here or recommend this hospital ever again!!!!!ps..couldn’t write a review without marking a star so I give this emergency room no stars!!!!!!!!!MaryPat Faria⭐️⭐️⭐️I’m at this er so much lately, I swear I’m just going to move in Eric OverturfLol omg still waiting going on 4 hours God I miss KiaserAlesha TysonWaited well beyond 7 hours to be seen. I have seen a Veteran who was given a bed pad to sit on because they would NOT take him back to be seen. This is the absolute worst place to go for an emergency.Teresa Terrill⭐️⭐️⭐️⭐️Dr.Castleberry was very attentive and very thorough and explained things and very good. He is very good.Rachel ChurchWe were there for 5 hours and never got a room or saw a doctor. People that came in after us got to see a doctor and leave. Will never go to this place again.Cole Thomas⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWe had a great experience in the ED with our 3 month old son. The staff was very informative and patient, and they took great care of him. He was immediately triaged, and we were in a room easily within an hour. The nurses and techs all did a great job and seemed to genuinely care for our little boy. The doctor was also excellent, as she was very informative and treated him as if he were her own. I hope to never have to go back, but if I do, I will be confident that it’ll be another good experience 🙂Rochelle FlemmingI love this hospital EXCEPT the their ER. THIS DOESN’T EVEN DESERVE 1 STAR. My daughter went to the ER at Mercy hospital on Thursday night, doubled over with pain, they 1st said it might be kidney stones, then said she had a cyst on her ovaries that burst. Gave her a prescription for pain, and sent her home. We couldn’t get her in on Friday to see her reg. Doc. So I suggested that she goes back to the ER, maybe it will be different. Even worse, she sat there throwing up, couldn’t stop, she blacked out, all they did was put her back in the chair. Other people in the waiting room was even shocked that nothing was done after that. My daughter ended up leaving after a nice man prayed over her. And went to Sparks. IS THIS HOW YOU TREAT PEOPLE?????? I KNOW YOU SEE HUNDREDS OF PEOPLE EVERYDAY, BUT THAT’S YOUR JOB, YOU SIGNED ON FOR THAT!?!?!?! I PRAY YOU PEOPLE GET IT TOGETHER!!!!!!Michelle Morrison⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI had a really good experience with Mercy last Friday, around 2am my son who is 2 woke up wheezing and having trouble breathing. When I walked in the emergency room there were 50+ people in the waiting area, they took us back immediately and gave us a room immediately. The Dr took maybe 10-15 mins to come see us, I also had my 4 yr old daughter who was a little fussy and another Dr came in and brought her a glove balloon that he made look like an elephant. I thought that was just the sweetest thing. The nurses were very nice, my son had to have a breathing treatment and a steroid shot but they did the best they could to keep him calm and my daughter calm. Overall had a good experience.Jennifer ClemBeen here 9 hours have not moved one time seen many people come and go! This why I have changed my emergency to sparks or north west Arkansas! This place is an F rating all the wayericka martinez⭐️⭐️4 hr wait, kinda bsCasey ArmerHad to return to ER after my primary urged me to for worsening symptoms- the wait was 5+ hrs, filthy, smelly and disgusting. I understand being busy but they are severely understaffed! Went to Sparks and was seen within an hour by a Dr, he was immediately on top of my situation and calling Mercy to get my test results- found out the nurse practitioner I saw at Mercy seriously downplayed my problem and I was much worse than they told me. Sparks made sure my follow up would happen this week! I will never go back to Mercy ER.Devon RenfroLeaving one star because otherwise it won’t let me comment. Went to the ER with my newly pregnant wife, after 7 hours, blood and urine samples, 2 ultrasounds we let ourselves out after never being checked on other than to speak with doctors, the young lady taking blood and the ultrasound tech. I will never visit this hospital again and will advise any one who asks me to never visit it. I will be writing a letter to corporate office for an issue I will leave out on this post. Left absolutely disappointed and feeling like just another couple dollars.Shawn ReedMy wife has a bleeding ulcer. Weak and light headed from blood loss. Came in at 8am to emergency room with 10 people sitting around with some sleeping in chairs. They took vitals and left us to sit. People came and left in frustration. People who came after us seen before us. Wife threw up in trash couldn’t make it to rr. Finally at 1030 am took us to room. Took blood. It’s now noon. 4 nurses in reception area doing nothing. All of the reception staff sitting in glass office eating and drinking though hiding in back of office. Coffee for patients is super weak and tastes horrible. Is at in lobby guiding people to rr and wheeling old lady to tv cuz they parked her back to it. When they called our turn it was barked by last name and follow me. Now they came to take her to X-ray. This will cost us and insurance thousands and I get better service at mc Donald’s. Friendlier staff who make much less. I manage people and if I were managing this place people would be professional and courteous. Even the lobby is not payed out for these gross waiting times. Tvs small and not in site of largest seating areas. Sitting for 3-4 hours should have some consideration for the inconsiderate wait times. Still not seen a doctor.Amy LunaFirst experience with Mercy emergency room…. nurse didn’t even wash her hands or wear gloves while administering an iv. No thought of cross contamination from patient to patient. Blatant disregard for BASIC hospital standards and patient safety. If you were only here a little sick, you’ll be leaving with a MRSA or staph infection!! I worked in an e.r for 2 years and we would be fired if we administered anything to a patient without wearing gloves. I’m so disgusted.The McLellansIf you are over 60, prepare to be ignored. Nurses were rude to my family, one flouncing off in a huff because she couldn’t deal with an elderly man who they had obviously over medicated and who seemed to be suffering and confused. I saw her mock this patient. It was really sad and rude & we all felt sorry for that man.Brooke RussellI went into the ER on a Tuesday night Wednesday morning, physically vomiting in front of them, answered their questions soberly and accurately. Was never asked if my odd vitals were my normal, my temp was one of them that was odd and never re-checked. Complained of sever abdominal pain. Was taken to a bed, told them I was freezing. I was shaking, a guy from our gym was there, talked to my husband and son that came in with me. Knows I, nor my husband are drug heads, nor can I fake my vitals. One of the questions I was asked was my last period, I told them, along with the fact I was ovulating. (Which should tell you right there we are pregnant or are trying to get pregnant). The dr felt of my abdomen and I winced and my upper abdominal was sunken in. I can take a lot of pain, told them at one point I threw up a little blood. The DR said, we can do a CT but I don’t think it’s necessary. I sat in the room getting cold fluids with a temp that was already decreased and became colder and colder. My body ached all over, temp never checked outside of the first time. Nurse came in I’m shaking!!!! And I said I want to go home, I’m hurting (wanted to get in a warm shower and warm up). She said I can’t give you any more pain pills, I said I don’t want pain pills I want to go home. Then, lol then they sent me home with a pill bottle of pills; no description or warnings about it. It was Zofran, which is not suppose to be given to pregnant people esp in first trimester, and I found this out after taking it. If it is given, the dr is suppose to go over these side effects first with you. When the nurse went and told him I wanted to leave before fluids were gone, I’m not sure if she told him or not my reason (bc I complained of pain and REFUSED PAIN MEDS). But he never even came back to check on me and see why I was in pain. Just let me leave. With Zofran while possibly pregnant, a dangerously low body temp and more than likely anemic. All while treating me like I was there to get a fix. For the record, I’ve take 2 pain pills my whole life I’m 31yo.Bianca SnellWorst hospital experience of my life!!!!! After 2 hours of my father being left in the waiting room with chest pains and a serious history of heart problems, i checked him out and took him to Sparks Medical Center. I don’t live locally, so if i thought he could wait two hours, i would have driven him to the hospital at home. I plan to file a formal complaint! It was also one of the dirtiest ER waiting areas i have ever seen!Blake AtkisonI have to say im extremely disappointed in my visit to this hospital. In the 5 hours I was in this hospital I didn’t receive one thing for pain.my pain levels being at an 8 to 9 with my blood pressure elivating becouse I was in so much pain..yet nothing. I fell the evaluation done was not professional. After leaving this hospital I did not fell I got the proper care.DR.CROWDER.did not preform his job in an orderly manor. I felt like nobody would listen..or truley cared about what I was saying or how I felt. I got the felling that nobody cared when I was there for almost 5 hours and spoke to the doc for 3 min.its very unprofessional when a nurse has to tell u whats wrong with you. How rude and disrespectful can u be? U get paid well enough to talk to ur patients like humans. And the nurses. God bless yall.yall are sweet as pie. Mercy is lucky to have yall.my nurse did what she could for me.im glad for her bc I probably whould have yelld at that doctor. Let me finish bye saying I will never go to mercy hospital agin.i refuse to pay for someone to disregard his patients. That is absolutely ridiculous and nobody should stand for that kind of “treatment” thanks god bless and gn.Craig RobertsAfter 1 1/2 drive and 6 hours waiting we left after they told me they had no idea how much longer it would be they are severely under staffed many people left before we did.Ends up look like my Wife had a UTI will not take her back to Mercy ER again.Cortez JamesTheir too busy socializing to actually care about helping people in pain in a timely manner.robert barrett⭐️⭐️⭐️⭐️Good place to die.
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Mercy Emergency Room in Fort Smith.
◼️ Open 24 hours this emergency room of Fort Smith?
Yes, of course. The Mercy is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Mercy is open on holidays and also on Sundays.
◼️ What’s the address of the Mercy in Fort Smith
The full address is 7301 Rogers Ave, Fort Smith, AR 72903, United States.
◼️ What’s Mercy phone number?
The phone number of Mercy is +1 479-314-6245. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 35.3555436 and a longitude of -94.3528322.
◼️ How much is it to go to the Mercy?
The cost of visiting the emergency room of Mercy may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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