Before you go to Mercy Ambulatory Care Center, you may want to know what the people who have already gone to this Orchard Park emergency room think.
Jamie Burdick⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy nurse Katie was super nice and kind. She is one of the best nurses I have ever had. She is truly meant to be a nurse because she has such a calming spirit. Also the doctor was very efficient and informative.Elizabeth MacDougall⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI brought my mother here when she broke her arm. She was treated quickly and professionally. We were in and out within 2 hours. Highly recommend.Kayla Alvira⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI woke up at 4 in the morning with an unknown pain in my side and went to this location. I was taken in quickly and was able to go home within three hours. They also suggested a 24 hour pharmacy versus my regular one so I was able to receive my medication as quickly as possible. The staff treated me with so much respect and made me feel extremely comfortable! The rooms were clean and I felt very attended to the entire time.fakinpwned⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI went in because of an emergency with my medication, They entire staff was understanding. The thole place was very clean! The doctor helped me out until i could (hopefully) get an appointment, very reasonable and understanding Man.dee SparksNot a place to take your family too unless you wanna die while waiting! I took a friend there with severe breathing and other problems I’ve never been to a hospital with such worst bed side manner and disrespect from now on I go to E.c.m.c or Buffalo General this place should be reported or shut down!!! I am hoping I never need a flight there I rather die in flight,Christopher ButtonAbsolutely no urgency at this place. Plan on waiting a long time if you come here.Elaine Hersee⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI was there October 27,2019 and was taken care of right away. Everyone was great.Anthony Marrano⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI have gone there twice in 2 months and was very happy with the service i recieved…i didnt wait long was treated with dignity, they answered every question…anyone giving a bad rating must be a spoiled millenial…Kim was especially helpful, pleasant, and truly concerned…nothing but good things to say and would never think twice about going againcheyenne westfallAll I want to know is how to get ahold of the corporate office and the name of the doctor working between 12 am and 3am on the morning of 10/27/19 He dose not deserve his job. And because of our experience we will never put ourselves in this hospitals so called “care” again. And to anyone reading this comment … I suggest you never visit this hospital unless you want to go home uneducated on your illness/injury!Anthony Mahone⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMany upgrades inside. Seems more pleasant and up to date.Mary Beth A⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI just returned home from a visit at Mercy Ambulatory Care Center, and could not have been more pleased with the care I was given. My wait time was very short, I was seen quickly by the doctor, had a CT scan and was released with good news. The nurses and the CT technician were personable, friendly and caring. My entire visit lasted only one and a half hours and I walked out with peace of mind.Shari O⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThis place was so attentive and caring. We had a terrifying situation occur and we were taken back immediately and tended by a staff that was so wonderful and caring. They were cracking jokes to lighten the mood and took such good care of us.Phil StokesI was taken here following an auto accident. After the initial X-ray, several hours passed while my family and I waited for results. Eventually, I got up from the bed to find help. The floor was quiet and there were no other patients to be seen. The staff was huddled together at a desk and having a private discussion about that seemed unrelated to work or medicine. They seemed surprised to see me. I asked about my X-ray and was told that it was negative for a break. I asked to be discharged, and was. To this day I wonder how long I would have waited before someone would have come to give me the news.dave Kolodczak⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI had prostate surgery late afternoon, and as a side effect could not urinate had to go to the MACC at 1:00 AM The staff were very compassionate and cleared me as quick as they could; what a relief Thanks to all for the help DaveChristopher OlearyWorst experience ever. They do not care about anyone here. I went in with sever heel pain in my left foot. After no exam by anyone, no nurse, no PA, no doctor, someone came in and said “you have an ankle sprain”. I told them that is not why I came in here. They told me too bad, this is what the chart says. I told the person that no one examined my foot. I was again told there was nothing they could do. I went to another facility, and it turns out I have a blood clot. Mistakes I can deal with, but the people at this place do not care.Lauria MartinI had a small pimple forming on my palm before going to work one day. In the middle of work (about 6 hours in) the pain and swelling was so excruciating. I left work and had my fiance drive me to MACC. The check-in process was o.k. I was put in a room fairly quickly since my whole hand at this point was discolored and swollen. (Looked like shreks hand). The doctor came into the room and told me I need to put my hands in the sun to get rid of the eczema. I am a nurse so I told the doctor… I most definitely have an infection. Since my hand was green and swollen I knew that lack of sun was not the answer. He reluctantly prescibed me an antibiotic with no consultation in regards to the antibiotic. I then went to the pharmacy and recieved an antibiotic which I am allergic to. Severely! I then dealt with the pain through the night and went to Immediate care in the morning. They immediately gave me IM antibiotics and sent me to UB hand surgeon from there I was taken to ECMC for emergency surgery where I had to give permission to take my hand off due to my hand being engulfed with a MRSA infection. Luckily I was able to keep my right hand. Now it is disabled with troubles writing, driving, opening things and just plain opening the hand all together Thank you MACC for almost taking my hand from me!Steven BazydloWent in because of podsible chemical fume inhalation, skins and eyes feeling like they are on fire, already had thrown up . they put me in a room forgot about me then got annoyed I was in the room when they needed it forgot to put my x-Ray order in then diagnosed it as an anxiety attack because my x-Ray was clear. My skin and eyes still burn and I’m still feeling nauses. Oh on top of that the discharge nurse called me dumb for smoking to help my ptsd.Mark PalkaFrom desk people professional, after that can’t say I would ever come here againMiles minnick MinnickI was at mac last night. And had a 9 outta 10 pain, and internal bleeding. The doctor didn’t see me in my room for 1 hr. He came in and basically called me a liar and did nothing for my pain. I was so upset that I got up and left. And went to ecmc got right in and was treated right away. Mac center is a joke! And I will never go back…LindsayTxoxo⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedBased off of the other reviews I’m not sure if I just got lucky on the day I went but I had a great experience. I visited the emergency room. I was checked in quickly and in a room within 10 minutes. The doctor had a plan in place within maybe 30 or 45 minutes after arriving. Including an infusion of medication that takes an hour, I was in an out within 2 hours. The doctor listened to me and explained everything. The nurses were great. I will continue to go to this location when an emergency arises.Jose MuaniemThis place is a joke. I came here about a month ago and was treated like a child by the doctor. If it wasn’t for the nurse actually listening, I may have never found out about the cyst on my brain. I’m here now because of my friend in pain and has been for the last few weeks. The doctor is acting like she isn’t in any pain. They did a scan on her head because of the headaches she has been getting even tho she’s more worried about her neck, which is most likely causing the pain. It’s even on record, form here!!!!!!!! Long waiting times to get made felt like your lying about wrong about how you feel. 0 stars. Waste of time.Sharmin Menzel⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI went in around 11:45 am on a Sunday. I was seen almost immediately and I was also able to do a quick intake with the nurse. I had a fantastic nurse named Ilia who put my mind at ease during my stay. The doctor was very nice as well. This place has a bad rep but I don’t think anyone should avoid this location. Thank you for helping me get betterRyan BarberI will never go back to this place ever again. Was in the door and in a gown in the first 5 minutes, check in was great. I came here for heart problems and after an hour and a half, the doc came in and told me my issues were from medication I was on. I told him that my cardiologist and primary already ran tests to rule out the interaction he was referring to. He proceeds to tell me I am wrong and sent me on my way. No tests or anything not an EKG, just your wrong I’m sorry, let me write up your paperwork so you can leave. I’m not treating you for anything tonight. He did not care about anything at all. Absolutely horrendous!susan Waliczek⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedHave been here twice in the last couple of months with my son. Excellent care from check in to discharge. Here less than an hour each time.Hannah Swann⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThey’re decent for a small place, NOT A TRUE EMERGENCY ROOM. They transfer out things they cannot handle (cost covered) if you are in severe distress do not go here.Jennifer Hersee⭐️⭐️We have been here over 5 hours now and still waiting. At least it is almost over I hope. Finally had an X-ray done. Better be home before midnight, husband and I both work in the morning.Alisha BinkleySat in the waiting room for over 2 hours. I also had to stand for over an hour because all the seats were taken in the lobby. I ended up leaving and the receptionists asked if I was sure I wanted to leave. They knew what my condition was…I should not have sat there that long. I at least should have been brought a chair to be accommodated while I had to wait.H BStaff does not seem to have any compassion towards patients. Doctor medhat barsoom is lacking as well,quick to get you in and out regardless of issue, does not care for your own concerns and issues when you try to talk him how you feel he is fast to tell you that you are wrong. Just a bad experience will be going elsewhere from now on.Nickolas Hoffman⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedGreat Service an they have all the equipment to get the job done. Thanks. Doc an all the pretty nurses .Cheryl Zonneville⭐️⭐️I go to this hospital because it’s the closest one to where i live. Its a good hospital, but the waiting to get checked in and getting a room takes forever. I waited during a weekday almost 5 hours, decided to go to a different hospital. The drive was farther but at least i didnt have to wait long at the other hospital. Also took my 2 month old son to this hospital, but they wouldn’t take him in. We had to drive all the way to the chidrens hospital sometimes the nurses can be rude at this hospital. And not very helpful.Jennalin Bennett⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedAlways in and out quickly. They are currently remodeling but everything was still very clean. Will continue to go to this location and cant wait to see how it all looks after the remodel.Nancy Williams⭐️⭐️I need to express my concerns about my experience on June 4, 2018. I understand that the facility is in an upgrading phase, and things are a work in progress, but I found my experience to be very unprofessional. I entered the Center and was greeted by a security guard (?) Who gave me a clipboard with a short form asking why I was here. I was in pain, and he didn’t offer a seat right away. There were a couple staff that I encountered that could definitely use some training in social skills. I found Lisa Ricotta, PA to be very personable and caring. I need to add that the Discharge Insructions I was given were BARELY readable. The nurse (I believe) apologized saying the repairman was coming soon to fix the toner. Come on. That is not acceptable.Jocko MartinezWow… still waiting after over an hour. Low staff? More like no staff. I tried to get the channel changed so my kids did not have to watch an inappropriate TV show in the waiting room. I was told no and that it’s for other people to watch too. Funny thing… we were the only people in the waiting room besides one other woman who told us she would not mind at all if it was changed (she wasn’t watching it anyway). They finally changed it telling us rudely it was “a courtesy” that they did so. Bring a lunch you will need it. Up date on how long it took I left after 3 hours with no one even seeing my daughter. It’s not an emergency room it a giant waiting room. Two thumbs down.Jennifer Barczykowski⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI needed some xrays done and was referred by my doctor to go here. I had fantastic service here!! Very friendly and caring staff took care of me. Very fast service, I was in and out. My doctor called me a half hour later with my results!! I highly recommend this place!!Robert PoulsonLove how never enough beds always has to wait in waiting room for at least 2 hours before even seen or in a room while all the nurses shoot the bull at the desk no matter what time u go.SnakesWouldn’t allow my daughter’s support Companion to go with her in the exam room even though he has done so before. Asked for proof that she needed him. Do they ask people in wheelchairs to prove they need them? How about people with oxygen tanks, do they need to show proof?Sharon BaurMy husband went for a breathing evaluation on 10/4/17. We just received bill from a collection agency for $30.00 (almost 6 months later). I called them asking why this was sent for collection. Because they said Mercy had sent statements and they weren’t paid. I NEVER RECEIVED ANYTHING FROM THEM!. Just called them and they had an old address from 4 years ago. They must never have asked him to confirm his current information. How did the collection agency know where to send the bill?Roeka ShThe worse place ever!!! Had to take my boyfriend there for his aweful back pain with ambulance it took them so long to get to him and the dr was not even helpful at alllll! The staff were rude and without any sense of human!Amaryllis BloomWaited for 3 hours in the lobby before I was even taken to a room. Watched every single person that came in after me be taken before me….ridiculous. Will never come here againNicholas ZylinskiI checked in around 1. Almost an hour wait. Still haven’t been serviced so I left. This is disappointing to say the least. I will not be back.Corey_ SmithOver 2 hour wait and only one person went in. Staff pleasant but unless you want to be there all night I wouldn’t advise or if it’s anything that could be seriouskelly lehsten⭐️⭐️They park you in a storage room with a gurney in it… for 7 hours! And when they need to do a cast on somebody, they ask you to sit in the waiting room. Went in with 3 broken ribs and dislocated vertebrae. Sit in the waiting room? Then… they want to stock the room. Wonder if it’s full price for the stock room part time??? Not happy today!Lacy NicoleThis place is awful! Came in for chest pain and shortness of breath but what I ended up with was a headache! Blood sat on the counter for 2 1/2 hours, while the doctor said half of it had already been processed, used wrong techniques (blood pressure cuff over the IV site), rude nurses, lieing doctors, never have I experienced such a terrible mess! Will NEVER come back!!Shannon Davis⭐️⭐️Although my son was quickly seen because we were the first ones in line, the PA had a terrible disposition. After receiving my son’s diagnosis, the PA acted very rude towards me and had her back towards us leaving the room while saying “bye”. She was very rude! As a parent when your child is ill, you hurt too. I did not expect such rude and accusatory type behavior from “professional staff”. I will never go back to this place! If you’re not feeling well, don’t come here – bedside manner is awful!Austin JanigaWhat a joke i have been here since 830 and they are not busy and have not seen the doctor or a nurse since 1030 its now 1 amFrancisco DiazI went to the MACC at EMT’s suggestion because Mercy ER had a long wait time.I was x-rayed and had a CT scan because of a fall. My results came back negative for any fractures. The doctor prescribed a pain medication similar to Alleve. I informed the doctor that I was on a ibuprofen 800 regimen for chronic pain. The doctor told me to alternate the two. Needlessto say the pharmacy would not fill the prescription because it was contra indicated. Six days later I went to the Mercy ER because the pain was getting worse. I was x-rayed again and it was discovered that I had a fractured sacrum and two fractured ribs. I needlessly suffered for a week because I was misdiagnosed. Next time, I will go to the Mercy ER no matter how long the wait is.Sophia ConteAwful experience. I arrived here at 10:15 and its 12:36 and I still haven’t been brought to my room. People who came in after us have already left the facility. They said it goes by urgency. I’m sorry but I’ve had awful ear aches since Saturday. I would not recommend this to anyone. Last time I needed medical attention, I went to Kenmore Mercy and almost right away they took me in. No impressed at all. Update: it is now 2:01 and still my mother and I have not been looked at. The don’t even have a call button to call a nurse. They don’t even have a remote for the tv. You have to get up and figure out how to navigate it on your own. What if a person cannot get up and they want to watch television. Also on the sheet on the bed, which was super small, there were holes. They gave us no extra blankets or sheets. We had to get our own. My mother got a room but I still haven’t. New people have come in a gotten a room before me. How is that possible when you put me in the system when my mother got a room about FOUR hours ago? I was told that I’m next but there’s no one in the waiting room. This is the most unpleasant experience I have ever had. So glad I came here.dana steinkirchnerThe wait is incredibly long, even when there was no one in the place…. i was there for 4 plus hours! The place is filthy. I finally got a bill in the mail with a breakdown of everything and paid my portion right away… months later I get another bill in the mail with no explanation at all?! You’re better off going to MASH.M B21⭐️⭐️I was under the assumption this place was fast listen when I tell you that is a lie.. I walk in at 1215pm I didn’t get seen until 1250pm to check in with the nurse so she can do my vitals. After that I didn’t make it to the back area until 230pm I ask the nurse how long would the wait be she stated no more then a hour we move quick here.. We’ll look like we have a different outlook on what is quick it is now 255pm in I am sitting in a room in still waiting on someone to see me.. I should have went to urgent care or Mash.John Evans⭐️⭐️I will start by saying the people who check you in and the nurse that performed my CAT scan were very polite and very accommodating. This is where the good ends. The physician who examined me and the attending nurse both made me feel like a drug hunter. The doctor insisted there was nothing wrong with me and diagnosed my severe hip pain as a muscle sprain. I have had this pain for over a year and explained everything involving how it has been for me to him. The nurse then came in and spoke to me about drug addiction and how lots of people, including herself, deal with chronic pain every day. Suffice it to say, after a 10:30 p.m. arrival time and a 2:30 a.m. departure time, none of this settled well with me. Every time I tried to speak to the doctor, he was evasive. When the nurse came in with my discharge papers, the doctor chose that moment to make a discrete departure. I have always had good luck with the Catholic Health system, however I will never return to this place for any reason.Ronald SickMy wife and I just came in with her breast surgery incision that had opened and is currently still bleeding. The rudest triage “nurse” in NY informed us that they couldn’t do anything but LOOK at another surgeon’s work, so they couldn’t do anything for us, but we were welcome to be seen anyway, though they wouldn’t be able to do anything so we should just call the surgeon that did it… at 6AM when they are not open. Guess we will have to wait for a few more hours and hope that they can stitch it still.Rachel MesicWaited for 4 hours, they only called in 2 patients in that time period. Not enough beds and not enough staff to get people in and out. Ended up leaving to go elsewhere that had better staff, no wait, sanitary environment.Robert MeilerAfter sitting there in extreme pain for an hour without even being called to the desk to check in , I would hardly call this an emergency care. The whole time I sat , reading reviews realizing This is a common practice. Don’t waste your time. Go to MASHThaddeus DaruszkaEasily one of the worst places I’ve ever been for medical care. I was in need of an emergency rx till I could get a hold of my doctor during the week. I waited almost two hours just to get checked in and another hour and a half before seeing the doctor. He was rude and barely spent two minutes with me and told me they wont give me a script because they don’t fill the type of medication I take. So I waited almost four hours just to be told that. Your way better off going to MASH or even a regular ER like Saint Joe’s.Maggie Giamo⭐️⭐️I agree. The nurses for x-rays and room visits were so kind. It was a disappointing experience with the physician/doctor. She was very dismissive and left you with the feeling that you weren’t really injured and “pill hungry”. I arrived at the Mac center at 6:30pm. I was not seen by a doctor until 9:45pm and did not leave the center until close to 11:00pm. The doctor came in for an approximate 1 minute analysis. As said before, extremely dismissive, did not perform a thorough examination, and left you feeling helpless. Strongly advise to avoid this hospital.Jo ThingsArrived at the MACC at 5.05 pm. It took 2.5 hours to get a simple ultrasound scan done. Things are happening at a very slow rate. Not once have I been seen by a doctor. Just PA and nurses. Now I am waiting to get scan results. Update 1: it is 8.05 pm now. I have been at the MACC since 5.05 pm. Still waiting to receive scan results. Finally!!! Results came back negative. It was a 3 HR waiting game.keegan foleyThis place is laughable. They don’t even know what they are doing. Please never ever come hereKeith SanteHave never seen such a display of gross incompetence as this hellhole of a health care center. Currently on hour 6 with no hope of going home in the forseeable future. Never go here. If you’re wondering whether or not it’s worth it to drive a little further, it is. Stay away.Aleshia WindsorI was brought back to have vitals taken, then placed in a room to wait. They have not even taken my insurance information from me! When I asked for my boyfriend to be brought to the room with me they said they were asking him for my information which he doesn’t know. The PA came in the room as they ran my information through up front. 3 months later now I am hit with a outrageous bill when I was never told the DR who saw me doesn’t accept my insurance. I went to this location because I was referred by a doctor at my work!! Very upset with this place and never plan on returning.angie jackson⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI had a good experience. It’s not fast but the waits were not horrible either and the doctor and nurses were very good. I am satisfied.M ThompsonHave now been waiting more than 3 HOURS to be seen for a burn. I know people are seen based on the seriousness of their injury, but there were only 3 people waiting when I arrived 3 HOURS ago. Several people have waited and walked out to go somewhere else. This is nuts!Don BanaszakHorrible they could care less how much pain you are in my wife hurt her back she was in excruciating pain she had too sit for 4 hours in a hard chair just to be seen they gave her nothing to relieve the pain except tylenol which did nothing finally after 6 hours they sent her home in the same.pain she was un when she came i.understand people abuse painkillers.but when someone is truly in pain they could given her an injection at.least to relieve her horrible never again and then the nurse told.her well you cant lay around all dau really my wife works 2 jobs how ignorant can you beTeddy DHere twice in 4 days bringing two different people in. Short staffed, poor customer service. Four hours the first time, had to check out…In waiting room 2 hrs 20 minutes now and counting.Megan⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedQuick for a hospital. Very friendly. I hate needles and they did an outstanding job during my blood draw.Barbara McCuneI was at MAAC for a very simple, non emergent EKG. Waited a half hour just to sign in, then waited another half hour for technician though there were no other patients getting tested. THEN, two weeks later, I found out that NEITHER of my doctors got the results. I looked at the order, and both doctors were listed very clearly, to get the results. Completely unacceptable. I now wonder, who DID get my results? But yes, the staff at MAAC is friendly.Darlene Farrell⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedAlways very nice. Staff are nice. Never a long wait.Karin Stavrevski⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI had to wait about an hour but everybody was very nice from the front desk to the PA!Anne Kozlowski⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI’m surprised to see such poor reviews and think MAYBE in the time between the most recent review and mine, the place was really whipped into shape. I had a pretty unpleasant sprain on New Year’s Eve and went to this location. The waiting room was packed but the wait wasn’t horrible for any of us. The staff was very pleasant with the exception (initially) of the security guard. However, after a short while, he was nicer. Maybe he’s annoyed at work because everyone who comes in has a bad attitude in addition to being injured. People can choose to go to a “real hospital” but between travel time and the wait you’d have there and probably less friendly staff, why would you? The only things I’d change are I’d add flowers and colors to the waiting room and where you see the nurse before being seen and smoking should be allowed at the entrance.xChodiosI have received some shots and medication from here. They failed to note down on my discharge papers twice what i was treated with. The younger male doctor and nurses seem very annoyed with doing their jobsRotarian Donna⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedHealthcare is broken in Buffalo, NY. Famil
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Mercy Ambulatory Care Center Emergency Room in Orchard Park.
◼️ Open 24 hours this emergency room of Orchard Park?
Yes, of course. The Mercy Ambulatory Care Center is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Mercy Ambulatory Care Center is open on holidays and also on Sundays.
◼️ What’s the address of the Mercy Ambulatory Care Center in Orchard Park
The full address is 3669 Southwestern Blvd, Orchard Park, NY 14127, United States.
◼️ What’s Mercy Ambulatory Care Center phone number?
The phone number of Mercy Ambulatory Care Center is +1 716-662-0500. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 42.7803611 and a longitude of -78.7726319.
◼️ How much is it to go to the Mercy Ambulatory Care Center?
The cost of visiting the emergency room of Mercy Ambulatory Care Center may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
Other emergency rooms near
If you’re not satisfy to the emergency room, below you can see others near in Orchard Park.
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