Before you go to Mount Auburn Hospital, you may want to know what the people who have already gone to this Cambridge emergency room think.
Recardo FlimflamWorse experience ever. 2 and a half hours and no one has moved. Unbelievable. Mount auburn hospital is not serving it’s community. It’s a disgrace. If you have a choice go somewhere else.Mark WilliamsI love Mt. Auburn hospital, but I will never go back to their emergency room unless they rethink the whole thing. I brought my wife in and we waited 4 hours with no end in sight to how much longer the wait would be. We just left and I took her to another hospital who got her in to be seen within an hour. It’s too bad because Mt. Auburn is my first choice as to the quality of care for inpatient stays. If Mt. Auburn administration is reading this, you have a great hospital but you need to figure our how to improve your ER wait times, and make the ER work more efficiently. I don’t know if you need more doctors or whether you would expand the ER itself, but if you don’t figure this out people will just take their business elsewhere. I also think you should put wait times up online so people know what they are getting into before coming.tahsin saygılıOne star is way too much for this dump place. Don’t choose this place if you don’t want to die! First you have to wait in the lobby with your fever (i had 106!) for an hour (at least!) then they do whatever they can in terms of tests. Lots of tubes of bloods, urine samples, even an x-ray! And after 3 hours they just let me go because the test results are “normal”!!! No follow up, nothing at all! I still have the fever and don’t know what to do!Cara B.⭐️⭐️I was referred to this hospital from urgent care. I was here for 7.5 hours with hardly any contact from the doctors. Many of the nurses and staff were pleasant and I’m grateful for all the tests performed however, I was never given test results for all of the tests performed. Even when I specifically asked about one of them in particular. I was asked if I was allergic to any medications, and if I was a distance runner, but not consulted about the very strong antibiotics the doctors would give me. The nurse just hooked up the IV of cipro and flagyl. Both very strong antibiotics that are now giving me terrible side effects. If I had known anything about them, I would have asked if there was an alternative, but doctors did not even talk to me before ordering up the medications and choosing my protocol. I feel I should have been consulted and had consent in my treatment. Further, I wasn’t checked on by a doctor after the IV medication was administered, I was told numerous times the doctor would be in soon. Then the nurse said she was discharging me, read what my diagnosis was and handed me a mass of paperwork that outlined my diagnosis and what precautions to take and said I could wait for the doctor if I wanted. As I was reviewing the paper work to make sure I didn’t have questions, hoping the doctor would come in, a different nurse stormed in exclaiming, was I leaving or what because we have a sick patient who needs the room. If you want to review the paper work you can do that in the hallway. It was incredibly rude. I had been there for a bazillion hours, was sick, hungry and tired. It felt awful to be treated that way. I left and now have these horrible medications, one that is actually very dangerous – cipro. I will not go to this hospital again.Hayley Mattison⭐️⭐️We took my infant son here and were treated extremely poorly by Rita at the front desk, who made us wait to be seen (until a nurse intervened) and she even commented on my choice of clothing (we had to run out the door)! The staff was fine but no one needs treatment like that in a stressful situation. That’s uncalled for and I’m sure she’s jaded and lacks empathy but it’s time to retire, Rita!Lydia Sellers⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI hope they see this. I forget names so easily, plus pain is not really the best of memory boosters. I dislocated my arm today and was taken care of by a very great team. From beginning to end. So much gratitude to the kind doctor who played a song from my favorite band before I went under in the surgery and everyone else who helped to reduce my arm and inform me of the procedure.Kathleen Benjamin⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThis hospital saved my life! I’m forever grateful for their ER staff, Doctors and Nurses!JessicaIf I could put no stars I would. The staff that works here is absolutely awful. No one communicates with one another. The triage nurse laughs and gossips about all the patients that come in and so does the receptionist at the front. The furniture is outdated, it is very tiny in this ER, and the tech used is extremely old. I saw the nurse Cassandra Veury, I don’t think I have her last name right, but she was the most disrespectful nurse I have ever encountered. She placed an IV on me and completely missed, ,gave me the biggest purple bruise on my arm, she was rude to my family who came to visit me all worried, and she would always speak over the supervising doctor who kept coming in to check on me. She has a horrible attitude. This nurse also never brought me water when I would ask politely or crackers after I have been waiting there for almost 4 hours to be given a diagnosis. You all have to realize that most insurances will cover you to go to any ER in MA and if you have that option go to MGH this is not a good hospital for ER visits at all. I only went because I was nearby the area, and it will be my first and last time there. Avoid at all costs.Joan Marshall⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedA special thanks to everyone who took care of me in emergency room last , I can’t thank you all enough . I fell backwards down my cellar stairs hitting my head on cement , split open my head it was bad ! Got all my scans I needed and exrays in a short period of time. I wish I could give 10 stars you certainly deserve it ⛥⛥⛥⛥⛥⛥⛥⛥⛥⛥ A special thanks to Michael (excuse me can’t remember your last name ) you know who you are !!! I hope you get a Christmas bonus for your wonderful care , sometimes people treat you like a number , Michael you went above and beyond . A great big thanks to all of you Wishing a Merry Christmas and Happy New Year to all God Bless stay safe . P.S. my bottom (rear end ) is killing me haha !!! Onur GunaySlowest emergency care I have ever seen. It is simply unethical to ask for the emergency patients to wait for hours to enter the emergency room. They ask you to wait for hours and hours, sometimes for no reason. Inside the ER they took good care of me and I think the biggest problem is probablymthe lack of personnel compared to the number of people. Some nurses and people in the front desk behave extremely rude for no reason.Amrika Rampersad⭐️⭐️Let me begin by stating that my physician, PA and nurse were all very nice and accommodating. Things were painfully slow, but their quality of care was still very good. Being a doctor myself, this was a scary and unnerving experience to have to visit the emergency room as a patient and not as a resident on rotation. Donna, your terse, belligerent, and rude demeanor was abhorrent. You must realize that as a point of contact in an emergency room, you are dealing with sick patients who are scared and vulnerable. I am a doctor who has trained with your affiliated university and am always compelled to treat my patients with compassion and understanding-something you know nothing of. Your attitude and the manner in which you barked at me made me feel even worse. In all my years of training, I have never seen such mistreatment of patients and lack of care or concern. You did not even bother to ask me how I was feeling or why I had left my room after waiting patiently for four hours. You should, nonetheless, treat all patients with a level of respect and dignity especially when they’re not feeling their best. I certainly did not expect any special attention as a doctor-I’m simply emphasizing that all patients require a minimum level of kindness when they are sick. If I were your employer, I would reconsider having you work with such a vulnerable patient population.Cog nomen⭐️⭐️⭐️If you are sent from Urgent Care, by your own doctor, or via ambulance, the care can be decent, provided you can advocate for yourself during busy times (overcrowding is undeniably a problem). The doctors and nurses do tend to be much more willing to listen when confronted with a rare pre-existing condition few are familiar with, which is certainly not the case in some bigger hospitals. Triage of walk-ins isn’t always handled with much patience, especially during hours when Urgent Care is open. While this tends to be the case in most ER’s, the layout here makes it obvious to patients deemed low priority, and the nurses don’t expend much energy disguising it or soothing ruffled feathers.Lydia BrentsTook 3.5 hours to get an X-ray. The doctor never came by to explain the results and the nurses attempted to discharge me twice before I knew the results of the X-ray. I was never given any updates about timing or my condition/treatment in all 3.5 hours.Brice StewartThe absolute rudest and worst nurses I’ve ever met in my life. The doctors were literally contradicting each other. Everything here just feels wrong. Avoid at all costs.Wanda Atherton⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI have to say I have never experience such a great visit. Although it was a long night. Eric my nurse, Dr Riddick and Rita the women manning the front desk were the best. Eric took so much time to interact with me and to try and make me feel that everything was going to be ok. I think people don’t realize what they deal with everyday. It is a thankless job. They do the work to make a difference. Hopefully you all will see this. Thank you so much for all you did last night.Lorraine AlvesWorst managed ER in the Boston area. They leave you sitting for hours and take others who just walked in before you. God forbid if you ask any questions – you will get the dirty looks and whispering. They need to learn how to treat people and how to manage flow. One nurse actually said I care so little I couldn’t care less in front of several patients waiting for hours. Shameful.mostafa medhatiI wish I could give them a negative star but unfortunatly, I should give them one star. They have a terrible and rude nursing system. They don’t tell you how long the patient should be there to be visited by a doctor. I think the health department of Massachusetts should close the ER of the Mt Aubrn hospital.Tanuja Hughes⭐️⭐️⭐️Hospital was very clean and my sister’s doctors and nurses were super lovely and caring. The only reason we didn’t give more stars was because of Donna at the desk in the ER. Someone should remind her she is working in a hospital with patients. She looked at my sister like she was disgusted and what came out of her mouth was even worse- like she could not tolerate the idea of a patient asking a question at her desk. She barked to return to our room in front of, at minimum, half a dozen people and when we asked for a card she basically shoved it over. We thanked her and walked away, still not certain why she was so hostile. Next time, a simple ‘Can I help you?’ And ‘I’m sorry for the confusion, discharge papers are delivered to your room’ will do just fine. We always say ‘Please’ and ‘Thank you’ even on my sister’s worst feeling day at the hospital.Andrea YodiceSloweeeeest ER !!! Registration and nurses are rude, very rude!
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Mount Auburn Hospital Emergency Room in Cambridge.
◼️ Open 24 hours this emergency room of Cambridge?
Yes, of course. The Mount Auburn Hospital is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Mount Auburn Hospital is open on holidays and also on Sundays.
◼️ What’s the address of the Mount Auburn Hospital in Cambridge
The full address is 330 Mt Auburn St, Cambridge, MA 02138, United States.
◼️ What’s Mount Auburn Hospital phone number?
The phone number of Mount Auburn Hospital is +1 617-499-5025. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 42.3745216 and a longitude of -71.135276.
◼️ How much is it to go to the Mount Auburn Hospital?
The cost of visiting the emergency room of Mount Auburn Hospital may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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