Before you go to Progress West Hospital, you may want to know what the people who have already gone to this O'Fallon emergency room think.
Ryan PorterTore ligaments in my foot and they take X-rays of my ankle?? I’ve been in ER for Three hours plus and the doctor comes in and says we need to get X-rays that where done over an hour ago. This is a joke the right hand doesn’t know what the left is doing. Like the blind leading the blind. I highly recommend you don’t waste your time and just go to an urgent care.Cassondra ThompsonAfter talking to my sons ped exchange they told me to take him to progress er because his temp was 101 at almost 4 months old. We saw dr. Miller who was easily the most condescending person I’ve ever spoken with. Not only did she make it very apparent she thought I was too stupid to function she blatantly told me that i probably took my infants temp wrong, the exchange nurse “tells everyone” to come to the er and that small children with the flu come in with 105 temps. Despite my sons recent exposure to flu and labored breathing she tested him for the flu and sent me on my way. When he did not get better the next day I took him to my work (she had no idea that despite talking to me like I was an idiot that I worked in healthcare and in fact know how to use a thermometer) and turns out my baby had a bilateral ear infection and pneumonia. Thanks for being thorough Dr Miller. After treatment my little guy is doing better. The intake and triage personnel were both very kind and accommodating. More ironically the discharge paper they sent me home with said to bring my infant to the ER for any fever over 100.4.ktdainsI had my first experience with Progress West Emergency Room and I will not make that mistake again. The women working the front desk were great. Every person I encountered after that are clearly in the wrong profession. Absolutely no bed side manner. They are poor excuses for nurses and doctors. I understand that working in an ER is not an easy job. I also understand there are a lot of people that come to the ER that shouldn’t. That is no excuse to be so cold to patients. To the nurses and doctor I interacted with on Monday, 4/3 after 9 pm- find a new job- you are clearly unhappy and are doing a disservice by continuing to show up to work every day. I am an easy going person but the one thing I cannot stand is poor customer service/poor bedside manner. I will drive the extra miles to Mercy from now on and I reccomend others follow suit.Kelly SullivanHorrible experience. Arrived 7:00 am & seen at 8:00 am. My 77 year old mom was in tears in waiting room in so much pain – leg swollen like football. She has high pain threshold & very tough lady. Pain was 12 on scale of 1 to 10. They rolled their eyes when I explained severity – didn’t say it, the looks were “suck it up”. She shivered & cried in pain. I kept looking out door for help & saw doctor at desk calmly talking to nurses several times. At 9:15 (1.5 hours after put in room) I asked if someone could tell her nurse how much pain she was in. Amy Koester said, “I’m her nurse – I’ll be in soon.” I said she just needs pain meds until someone can find time for her – she said “I understand” – I got same response to everything I said & snarly look on her face. 10 minutes later I told her that mom has to pee. 10 min later she brought bed pan & shoved it under her with no regard for the movement of the leg that was in pain – when we explained she can’t move leg like that, she said, “I understand”. When mom said I can’t pee laying down, Amy got help & picked up the sheet & “threw” her up the bed, again, no regard for pain, & sat bed up – mom started screaming “down, down, down that hurts too bad” – finally got her in position & bed pan had moved Amy checked it & said it was in fine & left. Mom peed & said it was going all over her & the bed – & bed pan was cutting into her where it was -after 15 minutes I pushed the call button & a nice nurse came in and removed the bed pan & found huge puddle under mom – got someone to help her roll her over to change sheets (painful but they at least tried to be careful). At 9:40 Amy came back in & I was angry & asked why a doctor couldn’t at least order the pain meds – she told me that the dr. was in the middle of life & death situation & there were worse cases. I said “I understand”, but surely you have more than one doctor and it’s going to take 2 minutes for dr to come in & prescribe the medicine. She said there were 4 doctors & 14 rooms & that all were working on life death situation. I said if you knew you couldn’t see us for 4 hours when we got here, you could have told us so we could have gone somewhere else – I asked her to help me get her in car to take her to another ER & she said that would not help. She left & low and behold Dr. Niemann came in -Same doctor who had been standing at the nurses station talking every time I went out to check. Not saying it wasn’t important – maybe it was – but she wasn’t fighting a life and death situation! She was in room for 2 min. & prescribed pain meds. About 10 min later Amy brought in a shot & then they came in & took her for a CT Scan. The girls in the CT Scan told her to use her good leg and arms to hold herself up to move when she told them she couldn’t do what they wanted her to do – lots of eye rolls & no compassion. More “suck it up” attitude & not nice. Then we saw no one for 1.5 hours – the doctor came & said CT Scan didn’t show anything so sending you home with knee brace & pain meds. I explained that I couldn’t get her in & out of car or house – she is my fathers caregiver & she has no one to care for her but me & I am not able to carry her. They shrugged like “figure it out”. Amy came in & YANKED the pillow out from under her bad leg without any concern for the pain – I screamed right along with mom! Put her sideways on the bed & told her to keep her bad leg in the air while another nurse unpacked the leg brace from box & then put it on. It was excruciating. I said I needed help getting her in car – 4 people started to help – tears were streaming down mom’s face & I again made another plea & said “I can’t believe you’re sending a 77 year old woman home from hospital in this much pain who cannot care for herself without knowing what is wrong. I guess I will drive to another hospital. The nice nurse went back in & got Amy, who proceeded to stuff mom into the car with the help of 3 others while mom moaned & cried & Amy kept saying “your doing great”. No one should go to this ER & if you go, I hope you get the nice nurse – not Amy!Kimberly AndersonI came In for and swollen insect bite I was in the room over 3 hours no doctor even popped in and look and checked on me I only need some type of antibiotics every time you look out the door they are all just sitting around chatting I have never received such horrible service in an emergency room I would nevet refer this hospital.Amy McLaughlinOver a two hour wait and still in waiting for my son to be seen.
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Progress West Hospital Emergency Room in O'Fallon.
◼️ Open 24 hours this emergency room of O'Fallon?
Yes, of course. The Progress West Hospital is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Progress West Hospital is open on holidays and also on Sundays.
◼️ What’s the address of the Progress West Hospital in O'Fallon
The full address is 2 Progress Point Pkwy, O'Fallon, MO 63368, United States.
◼️ What’s Progress West Hospital phone number?
The phone number of Progress West Hospital is +1 636-344-1000. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 38.7157873 and a longitude of -90.6986664.
◼️ How much is it to go to the Progress West Hospital?
The cost of visiting the emergency room of Progress West Hospital may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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