Before you go to Sutter Roseville Medical Center, you may want to know what the people who have already gone to this Roseville emergency room think.
Jinny Hager⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedLong wait times between tests but we were kept informed and everything went smoothly. Staff were very nice, and they took my concerns seriouslyCatherine StephensGot to the urgent care at 10am, they finally acknowledged my mom at 1040am, told us they didnt have the imagining available because of the holidays. Sent us to the ER. Have been here since 11, its 122pm. Still haven’t seen a doc or paMaha batoolWorst ER IVE EVER BEEN TO. It’s been 8 hours now that I am waiting for only a strep throat medication. I haven’t eaten all day and the staff is really really rude they don’t care what you’re feeling I asked the receptionist to tell me what the hell is going on and she she started being rude to me!TobiasMy wife came here with symptoms of a stroke. As a high risk patient she had not been seen after 4 hours of waiting. We kept being relocated, but never seen by a doctor, np or pa. We then decided to leave to go to another ER. It was a Saturday and it was swamped with drunks and druggies, but to not even be seen with really dangerous symptoms is shocking. We even talked to a nurse on the phone before we went in and she said to call 911 immediately and that my wife’s symptoms were very worrying. We will report this to the CDPH. Thanks for providing the contact.olegrealThey quickly send people back home, terribly suffering and without answers. Very sad placeKatie Rangel⭐️⭐️I have not been impressed with the cleanliness or layout of the Emergency Department at Sutter Roseville. The seating is awkward for people in wheelchairs, the bathrooms are dirty, and the hallways and floors look unkempt. Trash on the floors, peeling wallpaper, scuff mark’s, etc. I work in a clinic which has set my standard for a health care facility and Sutter Roseville ED doesnt cut it. As for services, they are on par with long wait times and the staff is hit or miss.Ayesha Arif⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThey care about the patient. They have always respected my requests, always given me attention and the doctors and nurses work hard. I see it, I feel it. My go to ER. I quality of care given trumps everything else. I am not a Sutter health pt, but the ER of my well known and good hospital doesn’t have similar quality care so when I need to go the ER always choose Sutter. Thank you.Sanya ZubikBabies should be priority So many hours waiting to see doctorJim DonahoeI went to urgent care at 4:00pm today. They did a ct of abdomen to only. Comes back possible Pneumonia or pulmonary embolism. Pain at 7-8 hard to breathe doctor who triaged said try to get me back ASAP still in waiting room pain still at 7 can’t find comfortable place to sit. Asked for pain med from receptionist Jess 4 times claims after 4 hours she will try to get me norco we’llw see horrible I will keep you posted after I asked for receptionist name lo and behold norco came 4 hours a 7-8 pain and difficulty breathing Of not being able to breAth deep. Still in ER waiting room I am now 6 hours to n to my waiting room experience TOTally in accepcharles farrell⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI was my Mother’s caretaker for the last 4yrs of her life. During this time my Mother was seen several times in ER and we were both very satisfied with the care she received. All the drs and nurses were very caring, sweet and kind to her, and for that I am forever grateful. It’s a very busy ER…you’ll be there a few hours so bring your cell phone charger. Thank you Sutter Roseville ER for the excellent care you provided my Mother!Sierra PageI was seen quickly (for a migraine that I had for 4 days straight, loss of feeling in my hands etc. and high bp) but when I was seen by the doctor I was belittled and interrupted multiple times when trying to explain what was wrong.This er is one of the worst, I had a bad experience before but not one as bad as this. I wish they would get their act together, or close down completely.Maria WeathersIf I could leave zero stars I would. The absence of professionalism is astounding. I cannot believe how condescending a medical professional can be. The fact that I was treated like a moron for my choice to not take birth control was absolutely beyond me. Especially when it had nothing to do with why I was even at the emergency room in the first place. This place is trash and I am utterly disappointed in Sutter.Liven McCoyThey take way to long. This is unacceptable. Don’t come here if you have an emergency!Kelly ToppingI tripped fell on sharp pipe on our ranch suffered a chest puncture wounds brought by ambulance was told my ekg was irregular! Next I was put in the lobby waiting room Despite labored breathing and spitting up blood. At this time I rather die at home and ready to crawl back home.Kayla Gomez⭐️⭐️My grandma has pneumonia and I’m glad she’s being taken of but when I went to visit her, the nurse was incredibly rude to me. I asked how my grandma was doing and she said “she’s sick”. Immediately I felt unwelcome. Every question I had, she responded like I was an idiot. I wish I got her name. She treated me with no respect whatsoever. Honestly, looking at the reviews, it looks like this is a common problem at this hospital.Stephanie H⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedSo far so good…… Nicole BravinDr. Christopher Markus is absolutely horrible. This doctor had no bedside manner or manners what so ever! He is extremely arrogant, rude and judgmental. I came in today after being diagnosed with the flu, bronchitis, a UTI and a double ear infection yesterday from an urgent care. I became extremely short of breath and was experiencing constant pain in my back. The only words he said to me were that I it’s unlikely I have all that going on. Well a thousand dollars later after he wrote AMA on my paperwork when I spent over 5 hours there in miserable pain. I didn’t notice he wrote that until I got home. This is completely false. I was in my room when a nurse game me my discharge plan. He gave me that exact same “unlikely diagnosis”. And when I asked to speak with him, I heard him say “I’m done talking to her, get her outta here”. I have never felt so belittled and defeated in my life. After 5 hours I spent all of two minutes with his guy as he walked away from me and sarcastically mocked me. I heard him talk badly about multiple patients while I laid there miserable waiting for the unorganized staff to run my tests. The guy is an idiot. Don’t see him unless you want to be treated with trash and receive falsified documents. I feel sorry for his patients.Trik EmisMy daughter (6) with a possible appendicitis has been bumped down the MRI waiting list for 8 hrs now. We arrived at 5pm and it is now 1am in the morning. I hope that these reviews (after reading many other poor ones) helps with the staffing and management issues that may be potentially occurring. The only good thing about my daughters hallway bed is watching many patients come and go. Still sitting here at 4am….11hrs I will never come back to the facility again if given the choice. I would contact quality services but from the looks of it… On a positive note, once seen, the staff was very friendly and did there best at explaining and fulfilling any requests.Joseph ThorpeThis doctor should be given negative stars if possible. He treats patients with disregard. He would not further look into a heart condition that my girlfriend was having. He told her to walk out and knowing that she needed a wheelchair, was not given one. She walked about 20 steps, fainted in front of him and several other doctors and nurses in the Emergency Room and they just stood there and did nothing. I feel sorry for the patients of this emergency room, especially of Dr. Dutton’s, because they will not recieve any treatment here.Bryan SorensenTerrible didn’t even get seen by a doctorKelli Williams⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedDid not have the experience many had that posted reviews. My 7 week old was having symptoms and it was recommended we come in. I checked in; yes there were people in the waiting room… barely sat down and I was seen for triage. Seconds later they moved us to a more confined waiting area as a courtesy to try to help keep my baby away from any germs in the general waiting room being cold/flu season. Yes we waited awhile (3 ish hours- which in my experience is common for emergency rooms) but once they were able to get our test results back we were gone. Every staff member we worked with was kind and courteous.Jessica RogersI came in with my 8 week old (preemie) and they had me waiting in the waiting room for 2 hours with very sick people. My daughter has not had her shots yet and sue to her prematurity, her immune system is very low. With my other children at a different sutter hospital, they were seen asap due to them being infants. Worst care ever!susan swan-moodyCat scan showed kidney stones. Doctor commented that the kidney stones are not passing or blocking so you shouldn’t be in so much pain. How can a doctor say that? Not the first time that have had them and they are so painful. Doctor needs more education and bedside manor!!!Anthony DelgadoHas to be one of the most poorly run emergency department systems in the Sacramento area. Was advised by advice nurse and doctor over the phone that we needed to rush our 2 month old in due to a 100.7 temperature which they say “We take very seriously” and could be really dangerous for someone that young. We get to the ER and everyone and their mom in Roseville is there and they treat this “life threatening” temperature as serious as Joe Schmo with a cut finger. It’s a quick way for advice personnel to get over $100 a head in the hospital to sit and wait while exposing people to whatever other nastiness is in that waiting area. If you have the opportunity, go somewhere else like Kaiser or Urgent care.Ricci Ortigas-Neefe⭐️⭐️⭐️Went into ER for dizziness, nausea, high BP, weakness on right leg. Thankfully, I was seen right away. It wasn’t a busy or full night. Was ordered an EKG, CT . Done fairly quickly. The staff were pleasant enough. But the ER doctor seemed disinterested. My husband and I were basically told talk to your regular doctor. No real explanation, no reassurances, no questions asked or much interaction. For the level of care or lack of sense of urgency, it felt like it was a waste of their time and ours ( and our hard earned money) to have gone to ER. and I could have just gone to my new doctor, who I have yet to meet and apparently is fully booked til May. If not for the time this happened ( woke up at 4:00 am, and called into Nurse Advice Line 1st and was advised to go to ER) and the fear of having a stroke, I wouldn’t and shouldn’t have gone in. I am new to Sutter and was expecting better care. As a former Kaiser member, I would have to say I got better and more attentive care from Kaiser ER.Petr⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedTook my father here because he started fainting multiple times. Brought into the ER (which was full) and my father was triaged. An EKG was done and sent back to the waiting room. We waited about 10 minutes and my father fainted again and got an immediate response from the ER staff. We got a bed right away and the usual first diagnostic tests were run. While on the monitors, my dad fainted again but the screen showed that he went asystole. Basically, my father had a third degree heart block which caused him to faint. His heart was stopping. They put in a pacemaker within two hours and its been a year and my dad is doing well since! This hospital saves lives!Jeremy Fenton⭐️⭐️Their Network went down which had a domino effect on everything down to the way they handled patients. We’ve been there 4 hours for a 18 month old whom has had very little water or food in 4 days and has also not had a BM either in that time, and all they have given him is Tylenol which we could’ve and would’ve given him and anti-nausea. Both are diuretics. While it’s been another hour and we’re still waiting for a bed for IV fluids.Evan JamesWent in for dehydration, dizziness and nausea. Was looked at and placed back in the waiting room. I was then called back with another person and the nurse took us aimlessly through the hospital on a 10min walk. Ended up getting dumped in D block with no assistance and listening to nurses chat about their personal lives. Was never hydrated, never saw a doctor and finally just left, still sick. I’ve found the professionalism to be abysmal and the care to be non existent. I would highly recommend finding an alternative, competent ER if you require medical assistance.Brenda HoltFirst visit with the symptoms of a heart attack… 6 hours wait (4.5 cm aortic aneurysm) Second visit, significant signs of stroke…. 6 hours wait. Actual stroke confirmed. This visit is significant abdominal pain and already been told by earlier doctors that it’s a 5×7 ovarian cyst and just want the pain to stop…. over 3 hours wait so far…. A person could die in the waiting room and not be noticed for hours!Patricia Marks⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe nurses, doctors and technicians at Sutter ER are kind and compassionate people.Sravani Balajiworse emergency center ever. No care about patients suffer and they say emergency and make you sit in the lobby for almost 2 hrs. They better close it as they are not serving patients on time. Totally frustrated.Sara Arteaga⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedAmazing staff, very on top of taking care of your needs.c. mA day ago , on Saturday, I came to the ER with my two friends. I was already in a state of fainting and unresponsive. my friends were telling the nurses that it’s an emergency and they made us wait telling us to have patience. I was going down hill every second getting worse and my friends getting worried about my life told the nurses to check me right away. Only after a while they decided to take my vitals and it showed I was breathing so they said it’s not an emergency. A person can die in a minute! After a while a doctor finally came to see me and sent me for tests. After, they gave me IV and I opened my eyes and started finally to slowly get back to myself. I was still very very weak,feeling sick, head hurting, shaking and nauseous. My friends opened for me a book to try and see if I can start reading a little while resting in a bed. Right away they discharged me cuz they got all the results and found only one problem- a lack of a certain vitamin and gave me a medicine and told me I’m well and have to leave since I’m “able ” to read a book . (that Actually I wasn’t ) I was bearly able to move my head and wasn’t able to stand up. I asked the nurse that was there – a blond girl with 2 braids, a ridiculous, rude person – if I can stay for a few more minutes (about 5-10 min) just to be able to get some strength so I can pick my self up to the weel chair. She was so disgusting and told me very coldly and rudely: you have two options either you help your friends and you go to the wheelchair or I’m calling the security. My friend tried explaining that I have a beautiful bed in my house waiting for me and I did NOT want to stay in the hospital, I was just extremely weak. That minute she called security to kick me out of that bed. We were in the lobby waiting for a ride, (and I was still VERY weak ) that rude “nurse” walked by and had the audacity to call her dear friend the security men. A person that’s dealing with a very sick patient and is calling herself a “nurse”, NEEDS to have a minimum of heart or at least a DROP of respect towards humanity.The PersicaIn my emergency case about two months ago as a patient, I received very unprofessional services there, the PA diagnosed me wrongly which impacted me for a week after that. She didn’t touch my body too to could have better explanation on my disorder. Their lab’s result also wasn’t correct on my test which I found it next day after that via another test in another place also nurses had inability to could make a regular viral injection on my hand. They tried an abnormal useless place for that shot what injured my hand as well for a month. They are using from CEP America’s PA and NP’s instead sutter doctors in Sutter emergency rooms too.Nes LashchukWorst emergency room I’ve ever been to. The staff was extremely rude and showed absolutely no concern for the patients , barely even looked up at my husband and I to acknowledge us as we were speaking to them. The wait was also extremely long ,mind you there was only 4 patients in the room. I’ve been to E.R.s that we’re full of people and was seen by a doctor quicker . I recommend hiring professional help for the front desk, Sutter health should be ashamed to have hired such unprofessional individuals to represent the company . I’ve noticed there has been tons of complaints and still nothing has changed . Won’t be coming back. Would rather drive further to another E.R.Emily De LeonThis is the second time we’ve been to this ER with our son, both times he was diagnosed with ear infections. First experience had a long wait but I was pretty happy with the care we received and the male PA we saw. Only negative was we waited over 2 hours on his medicine to show up because “it got lost” and when they reordered it, both doses showed up 5 minutes later. A little frustrating when you have an upset 4 month old who should be asleep but is sitting in a loud ER in the middle of the night…but not the end of the world. Last night was another story. I was appalled when I first saw the female PA who treated my son come into the lobby in socks and flip flops when she called back the patient before us. Not even remotely appropriate for patient care. My child was much more sick this time than the last time we were there and as a provider myself, I was concerned for something more serious than an ear infection. We don’t go into the ER for just anything and I had been treating his fever at home for 48 hours prior to us even showing up there in the middle of night on a Saturday because that’s what every exhausted parent wants to do, right? We went in because I was concerned about him starting to develop tic like movements when the fever would spike very high. Of course when we got there, the last dose of medicine we gave him kicked in and his fever was down to 101 so we waited forever to see anyone because that’s “not that high”. The provider didn’t care about addressing anything other than the ear infection which I already told her I suspect he had after looking at his ears myself the day before. She was belittling to myself and my husband about that and his upper respiratory infection. I’m sorry but that’s not why I came to the ER for his snot. She advised us not to treat the fever which is something I’ve never heard. She refused to give any Motrin or Tylenol for his fever which spiked again while we were there for 4 hours and the only thing she did for us was give a dose of antibiotics…which ended up being 2x the dose he needed. I questioned it at the time but wasn’t sure of the concentration so I let it be. When I went to pick up his medicine this morning for the same dose of medicine he received last night, the pharmacist refused to fill it because it was too high. I am beyond myself. One of the first things you learn in school is how important dosing kids is and it is something you don’t get wrong. You double and triple check. The pharmacist had to cancel the script had can’t get a response to get a new one written. I have tried contacting multiple people today at the ER to get a new prescription sent to the pharmacy and to file a patient safety complaint but of course can’t get to anyone because it’s Sunday. I will tell you one thing, as a provider myself going through these 2 experiences I will never refer any of my patients to Sutter ER again. I would give a zero rating if I could.Andydacurly !They throw out a homeless man that was vomiting he was hurt and cold that is not a way to treat a person matter how their look, and level of income.Tony MarquezWe are completely and thoroughly disgusted with the level of care at Sutter Roseville’s ER! This is the 4/5 time one of our family members has had to be seen in the ED since we moved to this area 2 yrs ago. It has never been a pleasant experience! But this last one takes the cake! My wife has been experiencing higher blood pressure than her “normal” high blood pressure which she is on medication for, however, last week it skyrocketed and for several days wouldn’t go back down. When we arrived at the front desk, my wife (a former medical assistant with debilitating fibromyalgia and chronic pain for the last 11 yrs, who, unfortunately, can no longer work) explained that her blood pressure at that time was 169/94 and had sharp pains shooting through her head and “some” chest pain that went from her chest into her back. They took her to triage, had her medical history in their system, did an EKG and told her to wait in the waiting room. When she was called back to triage for the second time, Dr. Brett Trullender asked her what was going on as she is so young. My wife explained again about her elevated blood pressure and that she was concerned about a stroke. Dr. Trullender then stated, “If you were old and stroking out in front of me, I couldn’t do anything about your blood pressure unless it’s over 185”. They ended up putting her in a room, doing a urine screen, put in an IV, drew blood for labs, hooked her up to the monitor and left to wait for the results. The nurse at the time was really nice and brought her a warm blanket. When the doctor finally came back, he said all the tests came back great and that, “maybe go to Planet Fitness for $9 a month, and get counseling. But if you’re in counseling for more than a year, Fire the counselor “! He also said, “I’m not going to adjust your meds, that’s for your primary”. My wife told him she had an appointment with her primary who (when she learned of the situation) directed her to go to the ER. Dr. Trullender then told us, “your primary just didn’t want to deal with it so they sent you to me, well, I’m gonna send you back, I deal with dying people”. He treated us as if we were stupid! When my wife asked for something for the pain in her head, he said he could give her Tylenol. Again, they have my wife’s history and know that with the medications she has been on, Tylenol is like water and does nothing! He left the room to get the discharge nurse who stated that the Dr did a complete cardiac work up and it looked great! My wife was upset and started taking off the lead wires and just told the nurse that she wasn’t worried about her heart! She was concerned about a stroke! It’s not rocket science to know that when blood pressures run in high for any length of time, there is increased risk of aneurysm or stroke! This was on a Friday, then Christmas came. Which her doctor isn’t in and she can’t get an appointment until after the first of the year! She is now running 176/102 and fluctuates above and below, she feels terrible and is afraid to go back to that ER for fear they will treat her for something other than what she’s there for! The after care summary stated she was there for chest pain which is not true, and the official diagnosis was Anxiety with Essential Hypertension. This is completely unacceptable! People who go to the Emergency Room aren’t there because they want to be! Patients need to be treated with respect and not a condescending attitude. These doctors need better training in opening their ears and listening to the patient instead of building a fictional case in their own head and just not wanting to deal with sick people unless it’s something exciting to them! Shame on you Dr. Trullender for misdiagnosing and your shi**y bedside manor! I pray for people in that hospital! Who knows if they really know what they are doing!Jason Debarbo⭐️⭐️3 hours waiting and counting ..Hannah Kent⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI’ve been there 2x with my young child. Both trips took approximately 3 hrs each. I felt like the staff was informative and confidentJulie GardnerWorst communication ever! I hope that I never need to visit this ER again. They told me that I was seeing a doc but it was just a PA. Ms. King was not at all helpful. I fully intend to file a formal complaint.Jennifer Brownworst service u have ever had. Been here since 9am it is now 5 pm for a simple abcess. The first ctnwas screwed up by first tech so had to do another and wheny wife.returned from restroom my nurse had.no clue where I was. This is crazy if only I wasn’t on obamacare I could.go somewhere that isn’t keeping Me for more moneyAnnette Asplund⭐️⭐️⭐️I understand they are busy I didn’t get a room I was stuck in the hallway and then I lost that bed to a chair in a waiting room. Not one person has said anything to me about my results. I should have just went to work. I am afraid they have forgot about me in this place.Ksenia SmolevskayaIf I could gave this place 0 stars, I would. Awful ER. Had two visits with my newborn son – both was terrible. They didn’t care that it was the newborn, we were waiting 3-4 hours just to get to the doctor, and then was waiting 2 hours for doctor to came in. The personal was rude and just didn’t care to answer why it took so long. Apparently if you’re not dying then you’re can wait all night.Sunny KilcreaseWorst treatment ever. Misdiagnosed my kidney stones for stomach flu. I had to go to another er to get the correct diagnosis. They didn’t do any scans or ultrasounds when I described my symptoms. They took a urine sample and that was about it. The contracted dr that was there made inappropriate comments and jokes that I didn’t urinate after sex and that was why I was having problems. I told him several times I just had a baby and wasn’t active again yet. Wait time was about 5 hours. They also Billed me incorrectly by charging my insurance and extra 1000 by putting me in the wrong Tier. Should have not been billed at all for not getting treated properly. This er is poorly run and and the staff is extremely unprofessional and inappropriate!!!Fatima KurtzI was denied pain relief for ruptured cysts, given medical tests I specifically said no too, talked to condisendingly by nursing staff, left to ride out a panic attack on my own, not given proper testing for chest pain, left in a hallway despite having open beds, and after 6+ hours told to go home and take tylenol. I’ll die before ever going back to this hospital again hope I don’t have any major emergencies before we move.Usa forever⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedNiceRyan N. Keene⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedNice staff, clean facility. Been admitted twice to this ER, and felt really cared for. The RN Amanda took care of me, and she was very professional and thorough. Thank you Sutter Roseville ER for providing excellent service and making me feel better.Erik ALet me share my observations, I had a fractured arm went in there at 10 30 PM . There were about 70 people waiting, also there was a child with broken foot sitting right by me and crying ( apparently he was there with his mom for 3 hours) . Person at the front desk informed me that there is 6-8 hour wait to see the doctor. Ridiculous…. this place looks like a homeless shelter. I felt so bad for all the people in “line” . Thankfully I can afford going to another hospital near by and paying the bill out of pocket. Unfortunately others don’t have that luxury. All I have to say is that company like Sutter makes s…it ton of money , apparently that’s not enough to hire more doctors . I will never go back to Sutter and I go to doctors office once per year … Peace .Laura OI’ve been sitting in the ER lobby with my son for 2.5 hours waiting to be seen. This place is a joke and the front lobby staff are rude and don’t show patients any sympathy for what they are going through. I am a Sutter employee myself and am truly embarrassed and disappointed to see that this is what patients experience when they seek treatment at one of our centers. Go somewhere else if you can.lesya lI would give them 0 if I could. Patients are sick, please be polite and show a little respect. Here right now, dad was taken by the embulance and they won’t let me in to see him. He knows 0 English, he is really sick we always sit with him because that way he feels more comfortable..they won’t understand this and yelled at me twice to check out later..
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Sutter Roseville Medical Center Emergency Room in Roseville.
◼️ Open 24 hours this emergency room of Roseville?
Yes, of course. The Sutter Roseville Medical Center is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Sutter Roseville Medical Center is open on holidays and also on Sundays.
◼️ What’s the address of the Sutter Roseville Medical Center in Roseville
The full address is 1 Medical Plaza Dr, Roseville, CA 95661, United States.
◼️ What’s Sutter Roseville Medical Center phone number?
The phone number of Sutter Roseville Medical Center is +1 916-781-1800. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 38.7662511 and a longitude of -121.2492234.
◼️ How much is it to go to the Sutter Roseville Medical Center?
The cost of visiting the emergency room of Sutter Roseville Medical Center may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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