Before you go to The Massry Family Children’s, you may want to know what the people who have already gone to this Albany emergency room think.
Shahna BottistiTook my daughter here last night. We spent 7 1/2 hours in the waiting room. Got back into a room spent another hour there not having been seen by a doctor. I sat there and watched a nurse with her feet up eating. So unprofessional. We spent 8 1/2 hours waiting. I left and took her to another ER and we were seen withing 2 hours. So disappointing.Katarina SaddlemireNext time if there’s ever a need for an emergency room I will take my kids ANYWHERE but here. I brought my daughter here under the instruction of her primary doctor and urgent care. You think being st the the pediatric ER will expedite things. No. You will be sitting in their waiting room for HOURS. And when you ask how much longer your 2 year old will have to be waiting they will tell you in their least caring tone that they have no Idea, and with every ambulance or “higher trauma” comes in, you get pushed back, no matter how long you’ve waited. Once you finally get into a room the wait isn’t over. You are then doing more waiting for anyone to come around. Things you ask for (a clean diaper your toddler since you used them all while waiting for hours) never gets brought. If they have to put a catheter in your child MAKE SURE they do a bladder scanner first before traumatizing your kid with inserting the catheter. In our case, a bladder scanner was the very very last thing they did after nothing was working- only to realize she did not have any urine to collect in the first place. We spent almost 8 hours there and left with NO results and NO resolution only to be told to go home and call our primary in the morning. DON’T GO HERE if you want to feel like you or your kid matter.Jaime Prokrym⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe whole facility was attentive and clean. We were in and out within an hour. My son had a head wound that needed stitches and the staff worked great with him. Things to keep in mind, most doctors are residents, if you are not comfortable with young Doctors who are still doing state requirements in order to open their own practices, then go elsewhere. If you’re willing to deal with that, then this is a great place to take your children.Megan Coville⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy son and I spent last night at the emergency center for a facial laceration repair. The staff were friendly and caring. I felt my son was in good hands. While our incident was not life threatening, it was something that needed to be addressed immediately, especially on a holiday weekend. The doctors and nurses explained everything clearly and were compassionate to our situation. While I never want to have to visit again, I would when necessary. Thank you to those who helped us, I truly appreciate it.K ELongest wait I’ve ever experienced anywhere. No sense of urgency from anyone even in an emergency situation with a child. Disorganized. Do better.Ourelian HaleyTHESE PEOPLE DON’T PRACTICE MEDICINE THEY PRACTICE HACKERY!! THERE IS NO COMPARISON ANY WHAT SO EVER IN THIS PLACE. THEY MADE MY DAUGHTER WAIT 3 1/2 HOURS AND WE FINALLY LEFT! THERE IS MORE HAPPINESS IN A FUNERAL HOME THEN THIS PLACE.. NOT A PLACE TO TAKE YOUR KID FOR MEDICAL CARE!! THE RECEPTIONIST WAS THE WORST AND IT ONLY WENT DOWNHILL FROM THERE!! I SPOKE TO A NURSING SUPERVISOR WHO DID NOT KNOW WEATHER SHE WAS COMING OR GOING. I THOUGHT I WAS TALKING TO JACKIE GLEASON A HOMMADA HOMMADA! BOTTOM LINE I WILL NEVER USE THIS HOSPITAL FOR MY KID OR MYSELF AND YOU SHOULDN’T EITHER!! THEY ARE THE WORST IN MEDICINE!!Heather BetzThis is the 2nd time I have had to brimg my child here and the wait it just unreasonable waited over 2 hours for discharge papers after they couldnt give me any answers for my child. But still have a ridiculous copay for nothingSuper ReviewerEmergency Room- While my child was seriously ill and vomiting with severe head pain in a hospital room. The desk clerk entered the room and asked for copay. I looked at her liike she was so out of line.and told her this isn’t the time. Then she asked if I would like to know the amount. I said this is definitely not the time. Then she said something else…who knows. Ridiculous. Collection starts the minute you wailk in! She was not a nurse or someone in care of my child. This is disgusting and out of line behavior.V BI was thrilled at the idea of a local hospital that had a specialty children’s ER. They are not the special, comfortable place for a family where you are seen quickly, despite their advertising. Other than the facility being new, there was nothing good about the experience. There was very little that made the ER kid-friendly. The nurses told us, “you can watch a movie.” My 18 month old will not sit & watch a movie. They left us waiting in triage for over 30 minutes (with someone else’s vomit on the floor), then shuffled us upstairs to another area where we waited over an hour to be seen again. In the end, we waited over 2 hours to be seen by a nurse practitioner. They tote $19M in donations to build this new center, you think they could have used some of that money to properly staff it. I have no plans on ever going back, I’ll go back to St Peters.Meghan DemersExtremely disappointing! Went for an emergency with my daughter, we were told to go by our primary. No one came into check on us for over 2 hours. Then a tech not a nurse came in and took her temp, which she had a fever. A few minutes later a resident came in then a nurse with motrin, then the dr who ordered blood work, urine sample and iv fluids. Another 3 hour wait for the blood work and then come to find out they never got the urine sample!!! Another 2 hour wait for those results! But never once did ANYONE come into our room to check on us! They just kept saying that they were so busy! Just called to follow up on the blood work, got transferred 7 times, disconnected 2 (I hung up once out of frustration) I had to explain myself every time only for them to tell me they had to transfer me someone else! People need to start putting care into patients care!! Not a single person could help figure out what department could help me. Just keep passing the buck!! Unless I need to be air lifted, I will never go back here! St. Peters never treated us like this last year when my husband received care for bladder caner!Annie LakeraghLongest wait ever, 6 hours and counting,this is supposed to be for kids. It’s supposed to be faster than a regular er. These people talk more than what they work. My kid is screaming in pain and they busy eating and talking about their husbands. Don’t ever bring your kid here!!!Mackenzie MoranI went with my son and was never able to see a doctor. When I got him into his pediatrician they said there was a note that I left against doctors orders. I never saw a doctor. I called records and they said they couldn’t tell me anything about without going down in person. I believe they billed my insurance even though we weren’t seen or treated. The nurses were awful, they were understaffed and I will not go again.
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the The Massry Family Children’s Emergency Room in Albany.
◼️ Open 24 hours this emergency room of Albany?
Yes, of course. The The Massry Family Children’s is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The The Massry Family Children’s is open on holidays and also on Sundays.
◼️ What’s the address of the The Massry Family Children’s in Albany
The full address is 43 New Scotland Ave, Albany, NY 12208, United States.
◼️ What’s The Massry Family Children’s phone number?
The phone number of The Massry Family Children’s is +1 518-262-3125. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 42.6541702 and a longitude of -73.7759176.
◼️ How much is it to go to the The Massry Family Children’s?
The cost of visiting the emergency room of The Massry Family Children’s may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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