Before you go to University Hospital, you may want to know what the people who have already gone to this Augusta emergency room think.
Sylvia Barnes⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedEveryone is so nice! Never had a problem here. Individual care was good.Anthony SnoddyPlace Sucks. I sent my son here as he was extremely dizzy and throwing up. They ran some tests and they showed nothing wrong and said he just had a common cold. 2 days later he was still throwing up and dizzy, so we came back. Ran some tests again and sent us home. Next day he was vomiting and it got worse, so we took him to his doctor. His doctor said he had food poisoning. Called this place and told them how dissappointed I was. They said that they are a great place and other people have never had issues at this place. Would not take anybody to this so called “Hospital”. Will not be returning, as the doctors should be ashamed of themselves. Don’t come here no matter what the problem is unless you like going and being told the wrong thing.Jenna LewisHorrible place to go if you’re needing care! We were at the hospital for 11 1/2 hours! Waited 2 1/2 in the waiting room and the rest in the emergency room bed. They sent my husband home while his heart was still in a-fib and told him he was going to be fine. They did nothing to help him. The waiting room was dirty. The front desk staff was nice and helpful although they got my husbands name wrong and didn’t ask if it was correct.Eric Ringer**READ ENTIRE REVIEW** Based on other negative comments, alot made recently, this is border line against some oaths that those in the medical field pledge about. On behalf of a family member that had very serious pain, this review is written. The emergency department was out of control, unprofessional, lacked sympathy and equipped inadequately. Classified as a level 3 (like most), I arrived late morning and I had to wait nearly 11 hours just to be seen by a nurse, there were some that were still waiting after I left that had accumulated 13 hours and still waiting. The list of patients was approximately 40 during the entire time I was there. Thanks for the monitor that shows the wait times. However, being a Monday I was told it is like this every Monday. I understand that higher level triage patients get seen first, but still not an excuse or reason to make patients wait that long. The day staff was doing the best they could. On several occasions one of the triage nurses was kind enough to fill up a cup with ice water because the wall dispenser was not working. In the evening hours, the male nurse at the desk was rude and pompous. When I asked for a refill of some ice water, he responded with every excuse and didn’t seem to care in the slightest. I understand you cannot leave the desk, but how hard would it have been to direct me to some one that could like earlier in the day. His solution was to either keep buying vending machine water or walk to the cafeteria which was about a 15 minute walk around the outside because you cannot get there from inside the hospital. The shuttle service is available but I wasn’t about to bother them for a water trip when I needed to be drinking a lot. Very unsympathetic (kind of ironic for a nurse isn’t it?) With the long wait, I would have been so awesome to have some volunteers or hospital staff to pass through the ED waiting room to just simply provide some calming assurance that everyone is aware of the wait and apologize, offer water, snacks, etc. There was a monitor that displayed a message to let the nurse know if your condition had changed. Although notification was made one time that the pain was getting worse, the only comment by the nurse was, there are still people ahead of you. Really….like I didn’t already know that. Why have the monitor with the message if your staff is going to act like they don’t care. How about providing some relief, or simply asking what you could do to help. There was ZERO signs of sympathy from anyone and worsened as the night went on. Whether it is the remodeling was being done or lack of beds that took away space, availability or resources from the ED, it certainly left a uncertain impression of this being the right emergency facility to go to, especially with others so close. There are things you can apologize for and then there are things that people shouldn’t have to point out.Go Hair⭐️⭐️⭐️⭐️The only issue was the wait time. I waited about 2 hours before I saw the doctor. The ER doctor definitely took the time to answer any questions I’ve had and made sure I felt at ease. It felt like I was the only patient he had. He took his time, he performed tests to rule out any life threatening infections. Although we still don’t know the cause of my symptoms, my mind is at ease knowing that he did all that he could. Not a lot of doctors care to do that, and I appreciate that more than he would ever know. I’ve never had a bad experience here.Joan Carter⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThanks for your professional guidance and support during our time of need.Kevin Wilson⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedBest hospital in Augusta!natasha` ricardoWorst service and staff I’ve ever seen. Been here for over an hour have not seen a Dr yet them they tell me my groans of pain is to loud in the e.r. Maybe if they moved with a sense of urgency their service would run more efficiently.Hlynn RAwful experience. My mother passed away from a staph infection after having a bypass surgery performed at this hospital. When she complained to her physician at her follow up appointment that she couldn’t breath, she was sent home with an elevated white blood cell count. The next day she recieved a call from that office stating that her scans showed she had fluid on her lungs. They then scheduled her for THE NEXT WEEK to have the fluid drained off. This hospital failed her in post op care, which she paid the ultimate price for. Two days later she was admitted into ICU where she later died. Since her passing I have known of two other people who have had a bypass procedure done at this hospital, both of whom have also both died from a staph infection. It seems this hospital has a problem controlling staph.Show KindnessThe nurses and Doctor were professional but if you are suffering from a mental Illness of ANY kind, please do NOT expect compassion or empathy..With that said, I appreciated them checking to make sure I was not suffering from a life threatening situation. As regards to my blood work, I find it unacceptable that I have to send off for my results and it not be in my chart like the nurse said it would… What’s up with that?Gail Hendrix⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI saw Dr Jeremy Wells my Oncologist. His staff is so in tune to his patients. Dr Wells is 5 stars. He listens and you know he hears your concerns and problems. He isn’t at a computer, he is talking with you, the patient.rick wilcher⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedNursing staff on 10th floor are my hero, thank you all so much for taking great care of me in room 1033.Jasmine BishopI do not recommend this hospital. Upon entering the facility, it’s very clean and appears to be somewhere you might want to be treated but its all a facade! The wait time here is ridiculous! I’ve currently been waiting 6+ hours just to be seen by a physician! The Nurses seem to be kind but patient care definitely isn’t the primary goal here.Lionel SantosWorst experience with this billing office. Had a physical which should be covered by insurance as preventative care. Nope! Not filed correctly. I’m told, “don’t worry, we’ll re-file it”. After a while I find out it’s in collections. WTH!? Now it’s a $41administration fee. What?! If I knew it was going to be so difficult to get a physical, I would have just gone to an urgent care facility and paid for it. It probably would have been cheaper! So I call and try to settle the bill over the phone. BIG MISTAKE!! I was on hold for 12 minutes before the operator even picks up. Then I was passed around three times before I was connected with the person that can “help” me. I explain yet again what happened and she’s finally willing to take my payment. I give her my card number and ask for a receipt. She says “we can email or mail it to you”. I say “email it”. Then she’s like okay and is concluding the phone call. And I’m like wait a minute… I want my receipt and I’ll stay on the phone until it’s in my inbox. Then she’s like OH NO!!! You won’t get it today. What?! It’s a $41 bill. I gave you my card number but you can’t email me a receipt after you take my money?! Absolutely ridiculous!!cantstoptheflow⭐️⭐️⭐️⭐️I usually come here for their emergency room. Whenever I have an medical issue that needs immediate attention I find my way here. I usually come late at night to beat the crowd but I think some people are hip to that and it’s sometimes crowded. But the wait is never really long. The process is really simple to check in. Just go up to the front desk and tell your name and issue. Then wait to be called back to have vitals signs taken and things of that nature. Then you go over to the insurance desk and give your information there. Then you are put in a waiting room to be seen by a doctor. The doctors on call are always friendly and knowledgeable. You are given a diagnosis and treatment in minutes, so you are out of there in no time. The intake staff treats you very well and are patient to your needs. I can say I’m in good hands when I’m here. Now I only wish they did house calls!!!!!Nicholas Steffes⭐️⭐️⭐️⭐️Con: Waiting 2 hours in the ER room and being told that I can’t lay down and had to sit in a chair even though my appendix was bursting Pros: Once in the ER, awesome nurse and doctor staff. Very knowledgeable and helpful. Nurses who were in the hospital were top notch. Most notable was Teena who went out of her way to get to know me and help me post surgery. Doctors were great and explained what was happening and what needed to be done as you would hope any doctor to. Surgery was great- no complications to report. Originally, this post would have been 1 star because of the ER waiting room experience, but changed to 4 stars because of post ER waiting room experience. Thank you to the staff at UHCS for everything.Paula GBeware of Fraudulent Billing and Falsifying Medical Records! Went in for a low grade urgent situation. When the nurse came to draw my blood, I asked “What tests are being ordered?”, and was told, “an RBC”. When I received my bill, I was shocked to have over $1,000 in charges for multiple blood tests that were never disclosed to me, and 100% completely unnecessary. I called multiple times and spoke with multiple departments in regards to these charges, and was told that the “the consent for treatment that you signed includes ay tests or treatments that are considered necessary by the physician.” I went back and re-read the consents that I signed, and no where on there does it say that I will be lied to, and not told what is being ordered or done to me upon asking. ACTUALLY, it says “you have the right to make informed decisions regarding your care. Inherent in this right is the right to consent to treatment, the right to refuse treatment, and the right to be informed about what will be occurring during the time of hospitalization”. Quite the opposite of what actually occurred. Make sure to review your bill, because they’ll bill you for whatever they please without your consent, and lie to you about it in the process. Additionally, they will lie and falsify your medical record. The nurse that discharged us did our infant’s newborn screen blood test. She told us it was done, and here was the paper on how to follow up, and gave us the instructions and receipt. When my daughter’s tests were no where to be found, I called the hospital to find out what happened. The nurse at first stated that I refused the test all together. I disputed that claim, as two other witnesses were in the room with me when the test was done. The nurse then changed her story and said that she did not get enough blood and we refused to have our child re poked. Again, another outright lie, as two other witnesses were in the room and never once were we told there was a problem and our child had to be re-poked. I was told it’s our word against the nurse’s, and that the nurse now had documented our chart that we refused the test. Our child’s life was potentially endangered by not having this newborn screening done, all because a nurse wanted to cover her tracks? Completely unethical and zero accountability and responsibility taken by the hospital.T SimmonsI came to the ER on 7/18/17 because my chest was hurting and my arm was numb. I have been sitting in this emergency room for 6 hours and 45 minutes and still have not been seen. This is ridiculous. If u was not sick and feeling really bad I would have never come. I always suggest that people come to the University instead of going to my towns hospital, but this has changed my mind. Will not suggest it again for myself or anyone else. I have sat in this emergency room as if I was on a job. To bad I couldn’t get paid, but definitely get a bill. VERY DISAPPOINTED!!!!!!Jessica RodriguezI went there to get treated yesterday for hives that were caused by an antibiotic that Dr.Hamilton prescribed me and I never got any treatment for them. Only an antibiotic change. They literally had me sit in an exam room for an hour before anyone told me they needed a new urine specimen to see if the antibiotics were helping at all. Plus I asked about the hives treatment and they never gave any advice so I am currently still suffering from being covered in hives and I’m missing work because of a doctors mistake that could have easily been fixed with an ointment or something at least to ease the itching and help them go away.Lakesha Kesha⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI insist on University!! This is a great place of service. I recommend this hospital to everyone I meet and I’m confident that excellent care will be provided. The leadership and management team is authentic and devoted to UHCS mission.Melissa DoverMy boyfriend who very sick came in with stomach issues claiming be has worms. He was seen by Dr. Brosnahan who gave him a prescription that is on back order. Been trying to get the prescription changed but so far no help. He also said call the doctor that he put on the paper that he was supposed to send for a referral. Called that doctor and referral never sent. Makes me wonder what this doctor gets paid for because he is no help. Still waiting for help and in the mean time, Charles is getting sicker. I’m keeping a log daily of dates time and names of everyone involved. Have lawyers in my family who will find all this interesting. How is it I have the best doctor give me a hysterectomy at university but the worst doctors are at the emergency room?Bonnie Barte⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedLove this place. Excellent nurses, doctors, and staff. They truly do care about their patients. I drive 1.5 hours and will continue to do so the care is so good. They are efficient and well organized too. The staff who have student working under them are excellent role models and great teachers, no putting students down who need help and are still learning. The focus is truly on the patient. They also don’t seem to be afraid of my rare bleeding disorder or let irrational fear prevent me from getting the care that I need like any other patient.Emma Akers⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI had my son there in 2016, the womans wards where nice and clean the staff looked after us really well and helped me breastfeed , the food was one of the best i have eaten in a hospital, doctors nurses all cheerful and really profesional. Bathroom etc and rooms cleaned every day, bedroom really big. I had a c section so was happy with the operating room as well and doctors in there. I got lovely photos thanks to them. I will go to have my second baby as well.Tech Titan⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWorld class treatment. Everyone was skilled knowledgeable and attentive to my needs and condition. I’ve never seen this level of care. Thank youpenni andersonI wouldn’t even give 1 star if I had a choice. I went in today at 11:00 am and was discharged at 3:00 pm. I went in with chest pain, shortness of breath (like a weight sitting on my chest) it is scary not being able to breathe, also dizziness and fatigue. They did an EKG and supposedly ran a blood test. I paged the nurse a total of 3 times. She never came. Finally the Dr came in and I was able to use the restroom. I couldn’t go because I was hooked up to all these machines. After I used the restroom I ended up hooking myself up back to the machine because I got tired of the beeping. She came in about 35 minutes later and was going to hook me up and I told her I did it but she didn’t even hookup my blood pressure cuff. The Dr came back and said I had a kidney infection so he prescribed me antibiotics and naproxen for my chest pain. My shortness of breath was the main reason for visiting. Not once did I get a breathing treatment and not one person asked me if I was having trouble breathing. They did not share my lab results after I asked for my hemoglobin to be tested. While getting discharged I asked the nurse if I could look up my results on their website and she said yes that it would show my results and show the normal ranges it should be in. As I’m waiting for my ride I login the website with no problem at all only to find that my results are not on there. It says no results found. So my question is did they even run my blood? And if they ran it where are my results? I’m almost positive my hemoglobin is low because I know my body and something is not right. I’m not having breathing problems and chest pains because of a kidney infection. I cannot believe that I didn’t even get to talk to the Dr for one minute. I will never go to this hospital ever again. They have a whole lot of incompetent and negligent people running this place.Andrea BaileyMy husband went in for chest pain an we was told it will be a lil wait which turned into 4hrs an still didn’t get seen we left the chairs are not comfortable especially if ur in pain an have to sit in them for hours they really need to do better….Jalen HarrisWorst experience.! Me and my wife went got to the waiting room around 11 and didn’t get out until 4:30. All we were there for was because of a prescription that was was taking for anxiety. They constantly call you up and make you sit in the waiting room with the other patients. They are rude.. unprofessional and not caring the staff sucks. I won’t be coming back to this place. At least I know where not to go if my wife gets sick.. university hospital is a joke and I highly don’t recommend you going to them.!Char-les Pritchett⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI will never step foot into GRU as long as University Hospital still stands…. I love the prompt service. Everyone is nice and always take good care of me. Thank u.Sherri BakerUniversity Hospital was the most WORST stay my mother has ever had. She calls the nurse button and MAYBE 30 to 45 minutes later someone would come and check on her. REALLY!!!!! Someone doesn’t call the nurse button just for the fun of it. they would let her diaper stay full even after you called someone to help you and maybe 45 minutes later someone would come to help change her. This is the most sorriest place I have ever seen. I always thought University was the place to go, but dear GOD please don’t ever have anyone take me here. Your not that short on nurses, they all like to have there get together s and not do there job. Some of them are not worth there pay. this isn’t just 1 shift or 1 day this went on for a whole week. University I can say Aiken Hospital is a whole lot better then you are when it comes to the services of the nurses.angela hollis⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe Nurses are so friendly. The Dr. Are willing to go the extra mile to make sure you have a speedy recovery.Amy Noland⭐️⭐️⭐️⭐️Quick check-in but cleanliness is an issue for me… staff was friendly however and seemed concerned. Overall, decent quality.Wisely Tank⭐️⭐️I toured all the maternity units in town and UH was the most out of touch with the thought of women. They wouldn’t let me keep my baby with me and wanted to take it to the nursery for a bath and other secret stuff that families shouldn’t see. When I asked about the evidence based reason for this practice the tour guide just chuckled and said “There’s one in every crowd” ..one what, educated, versed, knowledgeable parents that want less intrusion and more options in their birth. More than cookie cutter delivering. We said No, I went else where and am glad I did.Cassandra Davis⭐️⭐️Everyone was nice enough. However we arrived at 10 a.m. with my pregnant niece who had ended up having a miscarriage. She was not seen until 3:30 we did not leave or receive diagnosed until 4 p.m. . They need to tighten up.Tina HensleyMy younger brother went to the ER twice in three days complaining of severe leg pain, fever, and headache. The first time, they ran a few tests, gave him antibiotics and sent him home. The second time he went, a little more than a day later, he was much worse and all they did was switch the antibiotics and send him home. Less than twelve hours later, he became so sick that he had a car accident. I went to check on him and he was in horrible shape. I called 911, they took him to Augusta University (MCG) where he was promptly diagnosed with meningitis and is now finally receiving the care he needs. University used to be the best around but now you go to the ER, wait for hours to be seen, and receive little to no time from an actual doctor and the nurses are spread way too thin to provide proper care.William Thibault⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe Doctors and Nurses at University Hospital have definitely gone above themselves to help my wife and I through my stay here. You have know idea what you have done to help us get through this.. Thank you all. Bill and Dianah ThibaultClaire SmithMy 88 year old mother broke her hip on Friday and went to this hospital. Her surgery was Sunday and they are already sending her to the nursing home TODAY. She is not ready to leave but they could care less. They also scratched her eye during surgery and refused to take blame for it. The nurse assigned to her admitted she was still in school and didn’t know much. My friend ended up helping my mom more than any staff. Both the nurse and another staff bumped my mom’s foot (same side as broken hip) right after her surgery causing her intense pain. You would think they would be more careful and aware of this. Horrible, horrible place….D WilliamsI took my husband to the ER today on the recommendation of our family doctor. We sat for FOUR hours and he was not seen by any doctor. I understand about critical care but four hours?? We left and I doubt the desk clerks even noticed we were gone. They were not very attentive. Our two previous trips were great. This one has no has not words to describe it. I would not recommend it.sarah sWorst experience I have ever had at a hospital. My daddy was treated there last week. They did give him everything he needed. the nurses were unable to answer questions regarding his health or anything. I had to call 3 times just to be told that the nurse was at lunch and I needed to call back. There was no one else who I could’ve talked to apparently. Will never go back or send a family member thereSun ShineThis is the most awful hospital. The staff is rude, and uncaring. Their billing department is an absolute joke. They are horrible here. The ER staff is obnoxious.Melanie Sanders⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy grandmother received excellent care at University Hospital. Her physician, Dr. Jennifer Lamneck, Oncologist, had a very caring bedside manner. She stopped by to see her multiple times daily, was very thorough in her exams, and made sure all of her diagnostic tests were completed in a timely manner. It is obvious that she genuinely cares about her patients. The nursing staff on the 10th floor were very caring and helpful. We could not have asked for a better experience.Matthew BrownLets see; mom went to ICU for a ruptured intestine, they inserted a feeding and breathing tube against her living will which as POA I had delivered and expressed fully, then after surgery recovery they still wouldn’t pull the tube, then they had some little sales guy show up saying we’re going to take your mom to our private nursing home to pull the tube just sign here. I would not. Dr refused to honor moms living will; 2 days later a doctor did and mom kept breathing. Subsequently they moved her to the floor and lost track of her for 16 hours and called security to me when I found her and demanded answers. We came back on 4/19 because her colostomy kept leaking into her body, on that trip they tagged her wheel chair and she went to surgery. I sat in the waiting room until 10 pm and finally asked and learned she had been in a room for 4 hours and the doctors never spoke to me or told me how the surgery turned out. Then they tell me she had no wheel chair and came in on a stretcher which was not true as i drove her and wheeled her into the place! Then they discharged her where she kept abscessing and promptly ended up back in their ICU where we have been ignored by young self involved nurses who don’t answer questions or return calls. I feel unsafe there, my mom is certainly in danger and they have tried to send her to their private nursing home on this trip as well. Better to die at home than fool with these folks. Just plain bad thus the multiple name changes. They are just plain bad.Sebrina KirklandBeen at the emergency room since 11:30 pm got called to the room at 5:00 am this makes no sense I understand emergencies and critical patients come first this is unacceptable now I guess we sit here in this room another 5 hours I know my primary care doctor likes University but I’m never coming back to the emergency room!!!Center CeeI had a medical emergency by experiencing tightness in my chest and numbness in my left arm. The checking in process was prompt but I had to wait in main waiting area for 4 hours due to the lack of rooms available. In between the waiting, they did manage to draw my blood and take an X-Ray of my chest. When I finally got to the room, the RN was nice and performed an EKG and connected the telemetry monitor, then tells me that the doctor will be with me shortly. It took about another hour to finally see the doctor to get the results of the evaluations and in a nutshell, told me everything looked fine. He prescribed me some medicine for acid re-flux and told me that the RN will be with me with my paper work to check me out. I waited a an hour and no one came. I was still in my gown with the telemetry monitor still connected. I pressed the call button but no one responded so I patiently waited for about another hour then I finally had enough. I disconnected the telemetry monitor because I was sure someone would come to check on me and still no one came. I put my clothes on and I walked to the front clerk and I told her about whats going on and she used the intercom to get nurses/ doctors to my room so I walked back and still no one came. I finally just decided enough was enough so I was just going to leave. As I was getting ready to walk out a nurse ( a nurse I’ve seen several times through a glass wall) finally gave me my paper work and tells me “sorry for the wait” If I had a cardiac arrest my chances on making it would have been nullified because no one would have came to resuscitate me. All the hospitals in which I previously thought were bad are golden compared to University.Angie ReamesMy mother was recently admitted with a bowel obstruction, which required surgery 7 days into the hospital stay. Her primary surgeons were FANTASTIC. However the Hospitalists are a WASTE! Each time her surgeon and infectious diseases specialist put in medication changes for my mom’s care, within a few hours, some idiot hospitalist came in and changed her medications. I’m furious!Andrew GleasonMy initial experience with this hospital were positive when my grandmother was admitted were very positive. However, when she was moved to a different floor, the nursing staff was beyond horrible. The nurses did not check on her for several hours, and when we went to the head nurse to complain, the nurses lied directly to our faces. They were rough and rude with my grandmother, and it was awful. They seriously need to look at the level of competence of their nurses on this floor. It is disconcerting to go from the fifth floor, where the nurses are fantastic, to this floor, where the nurses should not even be employed.Tinyy RattrayFor the simple fact that this hospital is the main if not the only major hospital in the city of Augusta, I am absolutely disgusted with the emergency department of the facility. I’m not sure if they’re low on staff nearly all the time or their urgency to see patients just doesn’t exist. Your ER wa
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the University Hospital Emergency Room in Augusta.
◼️ Open 24 hours this emergency room of Augusta?
Yes, of course. The University Hospital is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The University Hospital is open on holidays and also on Sundays.
◼️ What’s the address of the University Hospital in Augusta
The full address is 1350 Walton Way, Augusta, GA 30901, United States.
◼️ What’s University Hospital phone number?
The phone number of University Hospital is +1 706-722-9011. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 33.4711409 and a longitude of -81.9824593.
◼️ How much is it to go to the University Hospital?
The cost of visiting the emergency room of University Hospital may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
Other emergency rooms near
If you’re not satisfy to the emergency room, below you can see others near in Augusta.
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