Before you go to Wesley West & Diagnostic Center, you may want to know what the people who have already gone to this Wichita emergency room think.
Maria ValenciaVery Bad service ridiculous waiting time had my mother an elderly women wait 4 hours and has not been seen yet staff extremely rude did nothing for her when they clearly saw the extreme pain she had asked 4 times how much longer always answered with just one more person and then nothing at one point we had the girl at the desk tell me “It will take as long as it has to take” are you serious she’s an elderly women that needs to be seen as soon as possible but no instead they just sit here and watch her take this pain. Definitely needs alot of improvement.Nathan Shaffer⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy girlfriend was seen very quickly and the staff was VERY friendly and efficient! If you need help I strongly encourage you to see them!Vicki Ward⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedHad a very pleasant experience here. Short wait time, check in was very brief, staff was VERY nice.A H⭐️⭐️Doctor was just okay. Did not run scans as they normally would on my injury. I was hurried through and not checked on. Waited for a long time once taken back to the room. I’ve been here more times than ide like to admit as I have health issues. I was treated like royalty when I had BCBSKS covering 100%. When my Medicare kicked in, I could not keep that insurance and forced to use Medicare. Now when I see doctors, I’m treated like trash. Greed is ugly docs. Seriously… is anyone passionate about helping people anymore? Or does it only depend on my insurance on where I stand with you as far as priority and respect. I’m a person. Not a number.Verhonda CoseyHad to take my aunt who is 92 yrs old, she needed me to take her. Got to the ER at 540a sat there until 9a finally got taken back, then sat there until 1220p. The customer service is poor, there waiting time is poor! They don’t give you any update, it seems as though we’re bothering them! I’m so glad that nothing was seriously wrong with my aunt or anyone else that was waiting there.Lucy MontoyaI was at the emergency room a week ago, the so called doctor miss diagnosed my nephew. They asured me his ankle was not broken. IT WAS BROKEN IN THREE PLACES. Very unprofessional not caring for his health.vicky brownMy son went there for a serious cut and sat waiting for over an hour. Someone looked at it but never cleaned it until it was time for stitches. Within 6 hours after leaving he was in serious pain and the wound had already become infected because it was not cleaned properly. He fought this infection for 3 weeks! Also after being treated by our family physician for the infection we found out it also wasn’t stitched properly. Won’t be back!Carly Tharp⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWent in for a very uncomfortable situation going on. The nurse sandy was so kind the moment she walked in the door. Followed by probably the most compassionate er dr I have ever met Dr. Lentz, they made me feel completely comfortable and safe with what was going on. They took their time to explain everything and made me feel like a human being. They didn’t rush me out and they cared about what was going on. Thank you for making such a hard painful time less stressfulJenny Gholson-MorrisCare was top notch. I could not have asked for friendlier, more compassionate nurses and doctors. They even uncovered another serious issue that was not the reason for the visit. Billing issues have become a nightmare. Will try Via Christi next time, even though it’s farther away.Karrie Elliott⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI recently had the unfortunate luck to have to visit the ER. The Wesley staff was wonderful! Everyone treated me with kindness and sympathy. Not one person was rude even though it was 2 a.m. and 4 degrees outside. I had not ever been to the emergency room before, but I was impressed as to the top notch service that I received! Good job Wesley ER!! I was transferred to the Wesley hospital and again received such great care from the doctors, nurses and all the other unsung heroes that make up the inner workings of a hospital. I was so very thankful that I decided to go to the Wesley ER and Wesley hospital. Thank you!!!Brooke GileLady at the front desk was super rude. I was not told there was only one person there able to do what I was needing until I waited with a sick baby for well over 30 minutes and I listened to the night security guard voice his opions on trump, the wall, who he liked, and how he didn’t like certain security other guard. It was great can’t wait to go back Zach RobsonI called asking about a serious health question and billing and she said no one hear can answer that and said she is disconnecting the line and hung up.Kiki MarieEvery time I go nothing is done to help with pain or dizziness. All they do is run the basic labs like urine. I feel no better then when I went In. I’m Basically paying out of pocket to say hello and bye to the doctor. I hate this place won’t come back. It’s not the 1st time.Taressa GalleherIf I could give a negative I would! I had to take my child to another hospital after this hospital said my son was ok and nothing showed up in his system here we are after having to go to st Teresa to be transferred and admitted to st Francis. Now my son is in pediatric intensive care being hooked up and monitored cause of his heart, what they found in his urine and on top of other things!!!! I will never go here ever again after them sending us home and not looking at the tests they did! Wesley on 13th did blood work and checked my son out, saying he was ok to go home! Here we are now going on the 3rd day being in the hospital due t o serious issues they said they tested for but they obviously did not!!!!! They act like they want to help you when in reality they only care about the money! No one should ever go here! They are disrespectful and don’t care about anyone!Brittany RomanWent in with a fever and other viral symptoms, got right in but took forever.. Was told by the APRN that id be given a shot which would help with my fever and body ache AND prescriptions to go home but that was a lie. Waited and waited until the nurse came in to give me my discharge papers, i asked about the shot she said one was never ordered !! Grrr so angry that i have to be miserable still and go home with the fever !!! I’ve never had a problem with Wesley until today. Definitly won’t be back. Thanks for nothing !!!!!!!Sherrie Cain⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedOk so it appears that something has changed here. The staff seem much nicer. I’ve actually had someone call and follow up with my and my daughter’s appointments. I’m not sure what did change but it is NOW a pleasant place to go. Thank you for trying to be a better place for patients to come.Starla ZilkeI was hear with my mom and I walked past an empty room and there was a nurse standing there vaping! I stopped and looked at her and her face got red and she said hi how are you and walked away!Linda Morrow⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI have nothing but good to say about Wesley ER on 13th and Tyler. Over the years I’ve had to take my special needs daughter in several times for respiratory issues due to asthma, bronchitis, even a bad pneumonia at one time which got bad very quickly even though I had her to the doctor three times that week. The staff there not only has made us feel welcome but have done everything needed to not only educate me but to treat my daughter so that she left feeling much better than when we arrived. I don’t like to use the ER as a primary care doctor so only go when I feel like there are no other options or it’s the middle of the night and she must be seen. However once I did take her into a walk-in clinic and they wouldn’t even see her they just told me to take her straight to the ER, so I have to say that when my daughter needs respiratory care I really feel like the ER is the only place that can give her the breathing treatments etc. that she needs. I do however have a wonderful primary care doctor that can do x-rays and prescribe meds if needed. I am so thankful that the Wesley West 13th ER is there and I hope they always will be. They are a blessing!Erin Hoover⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWhen I went to the ER on 13th. They gave me GREAT service. The day before I went to a different hospital clinic and they told me nothing was wrong with me other than the flu and that I needed to drink more water. They didn’t recommend any medication to help with the flu. They just handed me papers and practically hurried me out the door. At Wesley, they took the time to hear what was actually going on , they documented everything. They instantly started right in finding what the problem was. Come to find out. Wesley medical staff figured out I had two infections on top of the flu. They got me all the antibiotics I would need to recover, also recommended different things to try at home to recover as well. Not only did they help me, but they also made sure I was comfortable.Jenifer Greenemeyer⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe staff went over and beyond what I had expected going into an Emergency Room in complete panic as to not knowing what was going on with me. The front desk gentlemen was so sincere and told me everything was going to be alright in the most nurturing voice. All the staff that interacted with me during my visit was so nice and so helpful. Thank you, God Bless you all.B Howe⭐️⭐️⭐️⭐️⭐️✅ ER Recommendedexcellent careJohn Fiebich⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedVery few patients. Friendly staffLife With Twins⭐️⭐️We did get in right away and the staff was nice. My 20 month old daughter was running 104 tempature and had been running a fever since the day before. They said it was viral and sent us home, they did check her ears as she just had tubes put in and her urine, but what they didn’t check was to see if she had the flu. My daughter suffered for 6 days with fevers and was around family members, even slept in the same bed with her twin brother, during this time. I finally took her to her family dr and she tested positive for the flu. It is so common this year and she is so young, why was that not checked?? I hope other family members do not get it.Pat Russell⭐️⭐️⭐️⭐️I went for the first time yesterday. Everyone from the receptionists to the lady doing my CT scan was very cordial and compent. Amanda my nurse, was very caring and fully explained what she was doing, she told me what each medicine was for as I took it. Dr Ott listened to the explanation of my illness and told me what he wanted to do. When I left I felt a lot better than when I arrived. Dr. Ott even said I looked better. Thank you Westley for having an emergency center on the West side. The service was quick and efficent.Lisa Simone⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI was helped immediately and the staff was great. Very attentive and knowledgeable. I would highly recommend this location.Sarah Conroy⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI have been here several times, yesterday being the most recent but I have also brought my son a few times. EVERY time we are in and out quite quickly and ALWAYS treated so well. The nurse we have had several times, Brad I believe, is such a sweet and funny guy and ALWAYS makes us feel comfortable. I felt awful when I went in yesterday and just the small things like Dr Lentz assuring tone of voice, patting my leg and letting me know I was gonna be alright made all the difference. The nurses and the sono tech were all so sweet they could have been family the way I was treated. I will ALWAYS choose this place first if at all possible. When you go somewhere for immediate care you are usually not feeling well, and you want to be able to explain how you feel, I cannot count how many times I have felt not listened to or rushed by ER staff….that DOES NOT happen here. They truly care about their patients and they never act rushed like many doctors do, they listen to me while I explain and never cut me off, I am truly grateful for the place and have been for a few years now. Thank you to your staff for making bad situations just a little bit betterDebra Steinert⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedTook my better half in for bronchitis, complicated by his COPD. They were all very polite and helpful. They do see patients in order of how serious their condition is. So to the post I see on here about it taking forever once you got back into the room, you may have been put off due to someone who is in need if care right that moment to save their life. I found the place to be exceptional great.Joey Hammers⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedOverall, excellent service was provided. The receptionist was rather bland and seemed like she really didn’t care, perhaps she was having a bad day. With that aside, the rest of the visit was superior and the nurses and doctors were great.Emily Carpenter⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedBest ER experience we have had. Got in right away, everyone was extremely friendly, attentive, and informative. Great staff, I can tell they really care about what they do which is refreshing.Alma Castro⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedFriendly, professional staff; had my granddaughter and daughter seen by the most caring and compassionate doctors/nurses. Only place that didn’t refuse to see us because we didn’t have a way to pay.Trey HolmesThe Staff was great the DR not so much started to remove my toe nail then said the he didnt have the right tools to finish so told me to see my DR and that was about it will never go there againCarlos Gonzalez⭐️⭐️So far we’ve been here for over an hour and haven’t seen anyone, just been waiting in the room since they brought us back here. Even though what we’re here for will probably take them 5 minutes to assess. No reason why they shouldn’t have came in here and got us out of the way yet knowing is not going to take long. It’s really rather ridiculous how long is been taking to even get anyone in here to see my son.Linda Orth⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThis is the best hospital I’ve ever been to hands down Debbie and her crew got me in and out because I had to be at work at a certain time they did a quick easy and I love them so much I will definitely be returningJenn GonzalezAlthough their hospitality was great they were not able to address my issue. If the rating was based on bedside manners they would get a 5 star. However I’m basing it off of the care/solution for my injury. So If there was an option for 0 stars thats what they would get. Save yourself time and go elsewhere 🙂Laura StowI took my daughter to Wesley ER last fall for a concussion/head injury and it was the worst decision I made! They didn’t give her the proper tests (I later found out from other medical professionals), didn’t properly diagnose her or give her proper care instructions which would have been costly had I not taken her somewhere else two days later when her condition worsened. I do not recommend Wesley’s ER!!!Lacie Spain⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe nurses and the doctor handled everything very quick! I had horrible pain in my right side. I had been here before and it was horrible but this was the closest place. Thank heavens I had a phenomenal experience this time.Azia SantiagoI went in a couple nights ago, over lower back pain an abonimal pain. The first nurse that came in was e Extremely rude her response to everything i said was “mkeaaaa” in an really rude snotty way. I told them i had been having back pain ever since i had my daughter 3 months ago, an that i was constantly taking pain aids an i couldn’t get my pain level to go down, the nurse treated me like I was making everything up. The nurse walked out the the room but left my door open so i could hear her talking to the other nurses. They were all talking about me. The nurse who came in first went out to wjete all the other nurses were an was like “shes here for lower back and abdominal pain but she walked in just fine but she supposedly is in alot of pain an has been for a while ” another nurse responded an said “yeah supposedly “. They never once took their time to hear what i had to say or let me explain what had been going on. They left me in a room for two hours not once came in to check on me. A nurse finally came in an said “where gonna go ahead an let you go” precribed me pain pills WHICH I DID NOT ASK FOR. I asked for an anti-inflammatory. I asked them to help me figure out what was wrong. They refused too. An they when out of their way to make me feel uncomfortable. They treated me like i was an drug addict which i am not i am an 20 year old single mom of two who has been in pain ever since my epidural. I will NEVER go back there again. They should of never been aloud to treat me like that an they definitely should of never been aloud to talk about me to where i can hear them. They hurt my feelings, treating me like i was lower than them.Chata KellyTook my girl friend for shoulder pain everyone that worked there was very rude !!! The doctor barley looked at her shoulder he was a arabian jerk!!!she has had the pain for 3 weeks we told him we tried all of the over counter meds heat pads . and after he took a X-ray that wasn’t needed he said just keep taking the over counter meds I asked if there was a stronger TYLENOL he said no I don’t prescribe narcotics for shoulder pain and neither my girlfriend or I ever said anything about narco. Left there came to via christi and got amazing fast service friendly,caring doctor and stronger medication that she needsTeresa CrespoThe P.A at Wesley west this evening, tracy accused my father and brother in law of creating a letter from Dr stangl. This is grounds for a lawsuit and we will be contacting an attorney Monday morning. Just because you are a P.A. you cannot go around and accuse people of creating a fake email and calling them liars, especially when my father and dr stangl have gone back and forth for months about my husband. So this care plan letter is very much legit, not a fake. We have also contacted the news stations and will be meeting with them about a story.B LopezMe and my girlfriend went in, she had stomach pain. Found out shes pregnant got a sono. They said its irregular pregnancy and they dont know why. Doctor was very rude. At one point my girlfriend asked what was irregular about it, he said it doesnt mean much to him. Couldn’t give us any answers. Very rude people we will never go back. If you think youre pregnant go to via christi or actual wesley hospital. This place was bullshit .Melissa StoutDon’t go in if you have a service dog, you will be harassed and not even treated. I took my son in, after they decided that they would let me in, they rushed us through and didn’t even answer what could be wrong or what to do. So if your disabled go else where!landon ya boiiiI would like to explain my experience at the ER last night with my 2 year old daughter. 2/25/15 around 8:30 pm. At first everything seemed fine, we were seen by the doctor and was given medication for my little one. An antibiotic to get rid of an infection, the doctor said he would write up the script and we would be on our way. The nurse then proceed’s in with everything informing me not to give my child the medication they prescribed her, she basically bashes the doctor saying he was new to their branch and that all they do was prescribe amoxicillin to keep the parent’s happy. I then looked at her confused and she went on and on about how my child can become immune to the medication and it won’t work on her ( she has never taken anything before, she’s 2 years) and that when she was sick in the future it would cost me 100’s of dollars to get her cured. She would not test my child for the flu or for rsv. The nurse the asked me ” Why would you want to put your child through that.?” I replied, I do have another child and would like to make sure I know what is going on with the health of my 2 year old so I could try to prevent my other child from getting sick as well. Then she also informed me my child wasn’t old enough to get diagnosed for strep throat, which is what the doctor has diagnosed her with was strep and an upper respiratory infection. This lady should not even be working for the hospital, her attitude and the way she treated me left me very displeased and I will not be returning with either of my children in the future.frank cannon⭐️⭐️ok but they did not take the time to find out the cause a simple infection. Bet they will grossly over charge me for doing nothing and treating me like scumAlicia EnriquezI have to wait over 1 hr to be seen by a doctor and 1 more hr to get checked out. I was told that it was going to be just a lil bit but according to Holly(nurse) that mean around 1 hr, sorry but over 1 hr is not little bit when you’re bringing a baby to the ERMarjorie Lee⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedPpl say this is better than the one on hillsideSandra FosterWorst interaction with patients. Downgraded severity of problems. Released with no resolution.rebecca dixonCame in with excruciating pain ran a. few test gave me fintinol left in the same amount of pain they didn’t careMrs. Lacey Crandall⭐️⭐️Every time I have to bring my child here, the nurses are rude and act like I should’ve driven all the way across town to the other hospital. What the heck? Um, my child couldn’t breathe and you expect me to drive across town? The time before they were rude because I brought him in because he was screaming that his abdomen hurt, .. his intestines were impacted….Both of these visits were after Dr office and minor emergency hours.Tammy B⭐️⭐️⭐️⭐️Shortest ER visit ever no issues at all in and out of there in like half an hourjasmin harndenI wouldnt even give them a star if I didn’t have to. They are always so rude. Never coming here again!Adam DroneRude staff , had monthly lab work, lady at window was rude as could be. Will not return , will contact Dr to move to different lab.
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Wesley West & Diagnostic Center Emergency Room in Wichita.
◼️ Open 24 hours this emergency room of Wichita?
Yes, of course. The Wesley West & Diagnostic Center is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Wesley West & Diagnostic Center is open on holidays and also on Sundays.
◼️ What’s the address of the Wesley West & Diagnostic Center in Wichita
The full address is 8714 W 13th St N, Wichita, KS 67212, United States.
◼️ What’s Wesley West & Diagnostic Center phone number?
The phone number of Wesley West & Diagnostic Center is +1 316-962-9900. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 37.710227 and a longitude of -97.442999.
◼️ How much is it to go to the Wesley West & Diagnostic Center?
The cost of visiting the emergency room of Wesley West & Diagnostic Center may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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