Before you go to Yale New Haven Hospital, you may want to know what the people who have already gone to this New Haven emergency room think.
rick sMy 85 year old dad went into Yale-NH ER with flu-like conditions in the middle of the night during a cold winter. They decided to have him sent to the X-ray room way across the long and cold unheated corridor. He only had a hospital gown and a thin bedsheet over him. After an hour and a half of waiting we asked the nurse how he was. They contacted X-ray and was told that he was never received there and they didn’t know where he was. A search was conducted and they found him alone on his gurney in the cold corridor for over an hour. The orderly dropped him off outside of the X-ray room and evidently just left him there. The next day a hospital or social worker stopped by and asked how everything was going. We informed her of the incident and she said she would look into it. The next day she returned and said she understands and would be willing to give us closer parking in the lot. I asked what they were going to do about the orderly and the response was “oh, yes we talked to her and she won’t do that again”. Needless to say, we didn’t accept the offer of free parking… If I could give a 0 star,I would.B ZToo many doctors in and out Have to explain everything over and over again like they never read your chart My dad went in with several issues one is a platelet disorder He has an oncologist doctor lined up They never contacted his oncologist which they are suppose to do because of his disorder And when you ask them questions about test results and further plans They either don’t know (pretending) don’t want to tell you Or the nurses whisper right in front of you to another nurse like your not even there I was asking them questions about my dads condition and they either role their eyes at you or don’t look at you like a ghost and they were also making comments and fun of my father when he’s in pain and uncomfortable It’s a hospital with sick people they should be treated betterMas FaceTheir emergency room is absurd. My Father was brought in by ambulance at noon and promptly seen and sent for a CAT scan at 1:00. They put a neck brace on him for the scan. 4:00pm, 3 hours later and not a single nurse or doctor has said anything to us and he still has the neck brace on and we are still waiting on results. When the doctor does finally come to see us, almost 4 hours later, my father asks if he can take the brace off. The doctor says, oh yeah of course you can take the brace off, I’m not sure why they even put you in it. It’s now 9:00pm, 9 hours after coming into the ER. We’ve been spoken to about 3 times in those 9 hours. I understand that the ER is busy and they need to triage patients but this is absurd. 9 hours they haven’t fed him or given him more than a glass of water. I can’t even describe how terrible this experience has been. We just asked two different nurses for a soda or something, one said she’d check on it, the other just ignored us. They’ve told us the dr are discussing whether to discharge him or not, so by 10 they they’ll decide to send a 76 year old man who hasn’t eaten all day home?Grace triolo⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI have had only positive experiences here at the emergency room. Doctors, pca,’s, cleaning staff, information attendant and transport people are so friendly and informative. Waiting for valet is a nightmare, just found put you can go the main entrance laz parking people to get your car much faster.Keith C THE CONSUMER⭐️⭐️Two doctors gave misdiagnosis. me and a very nice nurse diagnosed my wife. People answering phone for patients rooms very rude. No compassion that can’t be taught. One doctor came in with students for5 minutes. Hemade a diagnosis. My wife asked what diagnosis term meant. He told my wife to look it up. His diagnosis was incorrect he was very pompous. On his way out he threw his business card at my wife from the doorway. This is now where someone from Yale is going to read this and say sorry we,LL lookinto it and apologize. When in fact nothing will change. Where’s the compassion. The plus side was are awesome nurse marrisa thank you Marissa.Jerry BocciaNurses and Doctors are so out of touch. Poor communication and very unorganized. Doctors are just sitting down talking about their weekend when they havent checked in over an hour. Everytime I try to ask them for something as simple at water they scuff and act like it’s a inconvenience. I have no idea how Yale got is good name, but I bet they bought it. Doctors are so asinine and egotistical. Rudest hospital and er I have ever been too.Bonnie Rankin⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy RN Ann-Marie was exceptional in every way.even though it was crazy busy she still was able to attend to my every need an want answered all my questions and concerns.she was overall fantastic.im terrified of hospital and because of her I had a pleasant experience.i would just like to tell her thank you so much for everything and a her compassion for my needs she works in the north pecu recovery for after surgery.if I ever need surgery again I hope she is there.thank you again Ann-MarieRobert Vartuli⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedWonderful, friendly nurses and doctors. Even the valet was amazing.Alisha Rivera⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI think Yale is the top best Hospitals because the nurses have a good team and they Notify you when your having a different nurse to take care of you overnight its Great because when I Had a seziure I Notified Nuerolgy and they took time to discuss what my Options are i Seriously think That Dr Khan needs to be more on Board and give me more answersEmpress HjjjuSmh if I could give this place ZERO stars I would. My doctor refers me to come to the Labor & Delivery Triage due to my preeclampsia. I get there and didn’t get seen for a whole hour.. staff just sitting around the nurses station chatting… so me being high risk isn’t important ??? No check ups, no nothing .. I had to go out of my room for one of them to say they forgot I was in there .. UNPROFESSIONAL . Wouldn’t trust none of these nurses with my care..let alone my child.David VlogsMy daughter natalie is in that hospital and the experience she is having is horrible there what happened with compassion and caring for the patient…Steven Noel⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy wife has been here for just over 3 weeks. I have nothing but admiration and respect for everyone involved in testing my wife.everyone in the ICU were respectful and professional.after 3 weeks it felt like I had a second family. Now she isShasha Jean-BaptisteI just called Yale and spoke to the front desk lady in ER about me having flu like symptoms (without explaining I am experiencing). I explained to her that I have no insurance but would like to be seen by a doctor knowing that if I do have the flu it may get worse. She goes ahead and states “it sounds like you have a cold and your congested. The walk in are cheaper.” Then rushed me off the phone! I am disgusted at the manner of how she chose to address me! I don’t think that it is right that front desk people feel as if they need to diagnose people over the phone! I will never step foot in there especially if that is the attitude they give towards anyone who is sick.Tasha ScottIf they don’t see you fainting they will not put you in right away. I been here since 8pm and it is now 12:40 and I haven’t still been seen. I don’t see how me being pregnant and weak isn’t urgent to these people.Caitlyn MasseyI’ve been here for almost 9 hours. Still have found nothing out. System has been down for a couple hours and the staff seems to be talking more about after work hanging out instead of helping patients. The doctor received our results over an hour ago and we still have not heard anything back. Definitely not coming back. Would much rather drive further to a place that’s more focused on the patients and give you quicker results !!!Samantha WilsonIf the facility is in any way associated with Yale; name, branding, doctors — AVOID at all costs!! These people have NO IDEA what they’re doing.Jill KarellThere was a 30 person backup in the ER for cardiac catheterization, and no beds available in the entire hospital. After waiting 10+ hours was then transferred to St Raphael’s to find a bed. It was a dangerous and life threatening nightmare. Would not recommend or wish that horrific experience on any other human being.Aiden WaiteThe rooms are dirty and the doctors have no regaurd for what the families want for their loved ones. Especially when the patients are the elderly.The Bunny⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedVisited here for my partners severe lower back pain. Appropriate wait time and the doctor was kind and knowledgeable. Thanks Yale!John C Flaherty JR⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedYale’s Hospital Isn’t Too Bad.J Dr.Waited over 7hrs in the waiting area for my relative. In the mean time I learned about the racist remarks and indifferences between the 4 security guards in the booth talking about shift changes and working doubles also the nurses that like to stop and joke around with them this is ridiculous you would expect YALE to be more professional . I work for a news paper publishing what goes on would bring allot of light instead here’s your opportunity to make it right and fix it. That way no one has to here or see what I’ve seen in the past hours I’ve been here. DisappointedKarl JaneskyI was in this hospital in August 2018, they lost my Insurance Card and my Drivers License, put a hospital bracelet on my wrist with the incorrect patient name, they refused to give me water to drink. They sent me away in a medical taxi to a wrong address and getting home was very difficult. I told the staff my correct name and staff acted like I was daft . I told staff I was very thirsty and staff did not care, they ignored me. Staff tried to give me medication, but I had the wrong name on my hospital bracelet, so who knows what medication they tried to give me. They should listen to patients, especially when a patient tells staff their name.Dorian Coleshowed up to the ER with intense stomach pain. after I was seen for labs, I waited over 2 hours just to be seen.Laura ChambersI was bleeding immensley , cramping, chest pain , nausea , dizziness. I was there for 3 hours and still wasnt seen. At this point I’m fighting to not pass out and the staff was super rude. If I have problem I’ll just go to urgent careE C⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedI cannot begin to tell you how marginalized I have been made to feel by other hospital groups in the past. I have a serious medical history of severe systemic lupus, among other things. That being said – the stigma of occasionally needed narcotics for pain management in an acute care environment has, at times, caused me to be unfairly labeled as a drug seeker. This hospital assessed me objectively and fairly and paid no mind to the fact that I have been labeled by other doctors. They admitted me and erred on the side of caution only to find that I was having a dangerous flare that was effecting multiple organ systems. I was treated fairly and with compassion and will never again see another group of providers. I recommend them to anyone who is truly in need of care and appreciate every courtesy that they have paid to me. My advice is to just be honest and straightforward when you have a complicated history and they will repay that kindness with exceptional care.Rhiannon Beyerle⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedMy grandpa was in the cardiac icu for the end stage of congestive heart failure. The staff were incredibly kind and explained every step of the way. We were told that his organs were too weak and that when he came off life support, he would pass away quickly. He pulled through though and lived another week. It was an emotional roller coaster and we were blessed to have an amazing team of health care professionals for us.Samantha GranicaThey suck all the nurses and doctors just sit and eat. Play on there phone. How are you spurs to be the best hospital definitely not. Never will go there again. Couldn’t even get a blanket took them 4 hrs to get one…Sky KellzI have been waiting for 4 hours to be treated in an empty emergency room. And this is after I had to return because they misdiagnosed me. The vestibule smells like something rotten, the people at the front desk ignore you, the valet are unprofessional and homeless people are bird bathing in the bathroom. I thought Yale was highly rated. But I won’t be returning.JustMi ClearlyYale. All in all, I have never really had any outstanding issues with you or your services. It is true your emergency room has ridiculously long waits, overpricing, and staff needing compassion training but my rating and comment are in 100% response to your canned responses to all these other experiences. (Im sure Ill get one, although I hope I don’t). I am not one to judge. However, I look forward to a time when neither your institution nor your services are needed. In the meantime, please do better.Arlyn LeonThe worse ER ever the nurse being nasty didn’t come to check on me I had to be the one to check on him first name Will he looks nice till I found out myself his one of the worse ppl working in this floor if u can’t help people find another job the control to call the nurse fell on the floor was waiting for ever didn’t even look inside I had to get mad and yell for help for them to come and pick the control and give it to me never seen anything like itDale HennesseyVery long wait time for emergency services. Almost 5 hrs in, and still no room – haven’t been seen by a Dr yet….this for a spinal injury. Filthy waiting area, filthy restrooms, filthy exam rooms. Blood spatter on walls, floors, and doorknobs. Terribly dangerous situation to put ill people in. Will never come here again.Sara Klopfenstein⭐️⭐️No need to tip the valet as they will be sure to help themselves to any loose change you have sitting in your cupholder/center console.Frank Iannuzzi⭐️⭐️⭐️This hospital is a joke dirty unattended bad doctors lazy nurses if you want real care go to Boston.Jodi⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedYale is a wonderful learning Hospital but the valet that they offer is ridiculously priced., my mother was in Neuroscience unit for 63 days, we should have been given discounts on parking., NOPE the people that run the valet are rude and completely unprofessional, take my advice & park in the parking garage or on the street. Do not give your hard-earned money to the valet.J, Goodman⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedGoogle can pay me now for people looking at my photos on there thing I provideandox CedricThe most bad hospital I ever seen in my lifeexoduspneumaticChange The Hospital Name. its your Only Option .T SAwful awful place avoid at all costs. 8+ hour wait dirty waiting area and dirty exam areas. Go ANYWHERE else.Alan VelazquezThe wait to see a doctor is for everEvell ConcepcionWent here with my pregnant wife to the ER; She was not feeling very well and passout in the car, which got me extremely worry. Got to the ER around 7:15 pm. Checked in, explained the symtoms and conditions during check in. After about 1.5 hours told a nurse that my wife had passed out again and that she has a heart condition, but didn’t do anything. We waited until 11:00 pm. I told a lady at the front who was not a nurse we were leaving. She tried to ask the nurses about waiting times they just looked at her without giving a response and just kept on talking with among other nurses. How come a pregnant woman who had passed out multiple times and has a heart condition is left in the waiting room for almost 4 hours? You go to the EH because you need attention ASAP not 4, 5 or 6 hours later. The nurses at the front could not careless about my wife. Definitely not coming back here for services. Thanks for nothing.Thomas PeroneI came here for physical symptoms relating to anxiety. They made me wait for hours then dumped my off in their psych ward because I told them I was there for anxiety. How incompetent can a hospital be to not know anxiety can be physical too?Melissa BDo not go here!!!! You go in for a procedure and dont come out. Nurses don’t pay attention with meds, and literally will kill you! They r the worst!!! The list can go on and on!!!!Alice slate⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedThe care provided was compassionate and professional.William HerediaWaited (2) hrs to get registered from an accident, which resulted in me getting (9) stitches. Thank you Amber! The Emergency Room can tighten up their waiting periods and deal with Emergency issues a little bit better, after all it’s an Emergency Room! Alhamdulillah!Irma GarciaWaited six hours with abdominal pain.. I left after that long wait time…Michael HicksBeen here 13 hours just waiting in pain and agony worst hospital in amaerica freezing inside horribleMarilyn HernandezI made to wait for hours and I kept seeing everybody not doing nothing but talking. All of them were rude to me the one doctor that was working on the man that he injured his knee I heard them talking about me , even the black ugly man that’s cleans needs to have some respect before I slap the s**t out of him. I left early because I couldn’t take it anymore. Don’t come here if you don’t want to waste your time.ogulcan guneyLiterally came here at 5:30pm been here more than 6 hours and no service still. People who came after us literally went before us and people started complaining to get attention. Like I don’t understand how a hospital big as Yale can’t simply take patients in order. When I asked the lady in the front how much longer she said maybe another 2 hours, no thanks literally she said people with more of an emergency goes first, but that is completely bs a guy with a injured leg was here longer than I was and got mad he was here for 7 hours just waiting. If I could give it zero stars trust me I would. I’ll take my service elsewhere and won’t ever come back.Howard Cohn⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedYNHH is an excellent teaching hospital with the highest standard of care. There is plenty of parking (both parking garages and valet), with really access from I95 out I93. The hospital also has several campuses along the Shoreline and North of New Haven so getting blood drawn or radiology appointments is very convenient. I have several severe medical issues and would not choose to be treated anywhere else.Christina FontanaSurprisingly rude, inconsiderate, not caring front desk staff. (2/14/19 until 5am. I can give more details if that’s helpful.)Wilfredo SotoI do not come here very often, but it’s amazing how the nurses and doctors waste time and do not call or take care of the patients. I arrive here at 5:30 p.m. at 9:35 p.m. I’m still waiting for the doctor to see me. .. incredible incompetence ……Alexander C EkholmScammers as far as I’m concerned. Charged me way too much for a very short emergency room visit which took place sitting on a cot in a hallway. I probably used less than a dollar worth of supplies at the hospital’s cost, and less than ten minutes of a doctors time. My bill was four figures. EDIT: I just got a bill from Hartford Healthcare for an emergency room visit from this October, which included an ambulance ride and the attention of many doctors as well as a the use of a room and equipment for about 4 hours, it was about the same as my bill from driving myself into Yale emergency room and sitting on a cot in the hallway. THIS KIND OF OVERBILLING SHOULD BE CRIMINAL.Lynda NormanRecent ED visit resulted….23 hours on a gurney for my 87 yr old husband. Horrible treatment aka non treatment, non care. Totally disgusting Don’t go there! And look at the hospital remarks….every single remark is the same boiler plate statement, how very sad.Karen MontanoWorst experience ever! Watched a nurse go up to a family in the waiting room and ask them what they were all gathering for? A dying family member!!! Hello? Temperature in the waiting room was 60 degrees? Sick people all freezing! Been here for 6 hours and my son still has not seen a Dr. Waiting in a hallway for someone to check my son out! Toilet in men’s room overflowing! Told them at the front but no one came to clean it!!! Absolutely DISGUSTING!Sue DThe emergency room at Yale is a nightmare! I have been waiting here since 7:00pm. It is now midnight and I have just been put into a room after waiting in the waiting room for five hours. People were coughing all around me and one man was vomiting everywhere. Another woman who sat directly next to me because of the limited seating was itching herself the entire time and then I heard the nurses saying she has shingles. This place is set up so poorly. They directed me to the bathroom to empty my bladder and upon entering the facility, the first thing I saw was a bedpan sitting on the floor next to the toilet completely full of someone else’s urine. I had to move the full bedpan over with my foot to access the toilet. I looked around and I see dried urine all over the floor, blood and vomit splatter on the toilet and old blood splatter on the floor underneath the toilet. What a nightmare. If I don’t leave this place with some new illness or disease I’ll be very surprised. Never coming back here and I will recommend my friends, clients and family steer clear of this infectious place! I doubt I’ll get out of here in the next few hours. Besides cleaning up the place, they need to hire more staff! This whole experience is just appalling and overwhelming.Anthony Botta⭐️⭐️⭐️⭐️⭐️✅ ER RecommendedYale is one of the premier hospitals in the world. They have been nothing but professional with me and my family and the doctors and nurses on staff are excellent. The children’s hospital has the nicest staff and nurses. They are attentive and nice.Leslie FanningThis place is an absolute joke. You could fly to another country before you will be seen by a doctor in this place. I waited six hours in the er and finally just got up and left. Not one time did a nurse come to check on me, offer me an advil or something for my pain. I was sitting there popping my own cbd oil capsules in the waiting area for my anxiety and pain. Not to mention they keep it like an ice freezer in there and I was freezing to death for six hours and not one person offered a blanket, or any care or compassion. Then when I left had to wait another half hour for them to retrieve my car. So I waited six hours to not be seen, then another half hour I had to wait just to get the hell out of there. Before I left I told them you better not bill my insurance I was never seen by a doctor, and the nurse got all stank with me and got an attitude. They had me speak to a manager who was more concerned with what they could bill for, and could not care less about the fact I had never been seen, was still sick but she was more interested in what they could bill for. There was no apology like oh sorry you have been waiting here for six hours for nothing and are leaving still unwell with no solution to why you are in pain but what can we bill you for………This place is an absolute disgrace….Don’t waste your time….All they are trying to do is get warm bodies in there so they can do nothing and then bill your insurance for thousands of dollars. This place should be looked into for insurance fraud……They took my vitals twice and did a blood and urine test which took two minutes. So they are going to try to bill my insurance I am guessing as if I had a full er visit even though I was never once seen by a doctor, no tests were run and I was never treated. I will be checking with my insurance company to see what they try to bill for……..Crimson B RetrogradeI feel awful with a headache and nausea. No one is helping. They said I cant eat or drink anything but if I could have soup or an IV that would help. Been here for the longest. The waiting room is freezing and they dont even have blankets. If they have blankets they didnt share with a cold elderly man. Awful health care.❤ If they could provide an approximate wait time that could comfort the sick waiting people. I wanted to get a soup after being told 5 hours ago that I could not eat or drink anything. What kind of healthcare is this?!?!?!Kayla FernandezMy visit to the er was the WORST experience ever. I went in today for respiratory issue, as I explained to him what was going on, and gave my opinion on what the diagnosis can be he invalidated what I said. As all test came out negative meaning everything checked out good he then goes to say your story seems valid. The dr that was assigned to me was Dr Meir Dashevsky, in the very end he couldn’t give me an answer as to what can be the reason why my right side hurt and his prescription to “hopefully” cure my respiratory issue was take ibuprofen when that’s in any Tylenol or Motrin, going into the ER was a waste of time literally 2 hrs. Those doctors get paid to literally tell you to just take Tylenol. (ibuprofen)joe wilsonThe women at the desks in the ER are doing absolutely nothing. Except playing/talking on their cell phones. Quality of care does not exist here.Migdalia TorresWent in for a lupus flare up. Got there at 11:00 p.m. After waiting in the waiting room for more than an hour I was put on a stretcher in the hallway. I complained of arthritis pain in my legs and back, and breast. Lupus affects all organs. At 4:30 I was discharged without be tested. Only bloodwork. Was asked what does my Dr. do for flare ups. I tell him a big dose of prednisone or salumedral iv. They say ok we will give you the prednisone. My son asked can I get the iv so that it takes effect quicker. They come back with a prednisone prescription. Never checked my back or breast. Nothing done. Now I have to wait until the morning to fill my prescription. Then wait a whole day for it to work. They gave me nothing or checked nothing. My son asked can I have the iv and they said no. Never again. Never going back there.Tish MarieI waited in the er with stomach pains very severe I was vomiting etc. a nurse nor doctor came in to check on me or even ask me what’s going on until 2 hours later once he did get what I was in the emergency room for he just walked out and said let me get a nurse she didn’t come until 1 hours later saying she was gonna give me IV fluids and antibiotics this lady made my right arm swell and when she tried my left arm I don’t think she was even in a vein cuz she was hurting me like hell she was every bit of 70 years old jus give me my antibiotics and let me go home richard turcotte5 hours and I’m still waiting to see a doctor. This is beyond crazy.Erik Gunther⭐️⭐️This is for the ER. The bedside manner was great but the medical care excruciatingly slow. I came down with a kidney stone two days ago: insane searing pain! Went to the ER and even though there was hardly anyone else there, I waited in the waiting room *5 hrs* before getting in! I was in so much pain I was barely able to stay conscious. The physician who saw me was serene and personable – great bedside manner. But I’m not sure he believed me when I told him about the intensity of the pain, because it took another 2.5 hrs for me to finally get enough meds to stop the pain. By then I was crying and vomiting and lying on the floor in pain. When they finally got the results of the CT scan, the physician declared with apparent surprise “you have a kidney stone”. This after my precise description of the symptoms and the blood in my urine 7 hrs earlier and my weeping in pain. Yeah, no kidding! I’m hesitant to criticize because the nurses and physicians seemed to have genuinely great attitudes and I’m grateful to them, but if it weren’t for the friendliness
FAQ: Frequent Questions
Here you can find information and answers to frequently asked questions about the Yale New Haven Hospital Emergency Room in New Haven.
◼️ Open 24 hours this emergency room of New Haven?
Yes, of course. The Yale New Haven Hospital is open 24 hours a day for any emergency.
◼️ Is it also open on Sundays and holidays?
Yes, of course. The Yale New Haven Hospital is open on holidays and also on Sundays.
◼️ What’s the address of the Yale New Haven Hospital in New Haven
The full address is 20 York St, New Haven, CT 06510, United States.
◼️ What’s Yale New Haven Hospital phone number?
The phone number of Yale New Haven Hospital is +1 203-688-4242. You can click here to call now from your phone.
◼️ What are the GPS coordinates to get there?
If you use a GPS coordinate system to get to the emergency room, you must enter the following; a latitude of 41.3044229 and a longitude of -72.9355663.
◼️ How much is it to go to the Yale New Haven Hospital?
The cost of visiting the emergency room of Yale New Haven Hospital may vary depending on the type of emergency you have and also the type of insurance you are with. Feel free to ask or call the center before you go.
◼️ How long should you wait in an emergency room?
The waiting time will always depend on the type of emergency at that very moment. You can contact the medical center before to ensure that you can be attended to as quickly as possible.
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